PeterUK08 Posted April 24, 2013 Share Posted April 24, 2013 I e-mailed Corsair support on Sunday night about the fact my 550D front panel is faulty, they told me to open up an accessory request on the new support system so I did, and it said it would be responded to within 8 business hours. This was on Monday, just wondering if I can get an update? Ticket #6007334 Link to comment Share on other sites More sharing options...
PeterUK08 Posted April 25, 2013 Author Share Posted April 25, 2013 Can I get an update on this please? Link to comment Share on other sites More sharing options...
PeterUK08 Posted April 26, 2013 Author Share Posted April 26, 2013 I see plenty of other people getting replies here... can I get someone to at least acknowledge my ticket? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 26, 2013 Corsair Employees Share Posted April 26, 2013 You Case has been processed and sent to Parts department to process the shipment of the replacement part Link to comment Share on other sites More sharing options...
PeterUK08 Posted April 29, 2013 Author Share Posted April 29, 2013 Thanks, the ticket has now been updated (but no comment), and I now have a shipping label which seems to imply I need to send something to you. How will I know when the part has been shipped? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 29, 2013 Corsair Employees Share Posted April 29, 2013 No you do not need to send anything they will send the part you need to repair your case. Link to comment Share on other sites More sharing options...
PeterUK08 Posted May 3, 2013 Author Share Posted May 3, 2013 Is there any way I can check if it's been shipped yet? It's quite inconvenient not having a power switch. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 6, 2013 Corsair Employees Share Posted May 6, 2013 Yes please call the toll free number listed under contact on the main site, and I will send them a message for you and ask them to send you an update ASAP. Link to comment Share on other sites More sharing options...
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