Xervek Posted April 23, 2013 Share Posted April 23, 2013 Hello, I have a problem with one of my Corsair Dominator DDR2 modules what results in unsuccessfully boot of the whole system. Therefor I requested an RMA on sunday evening with the information to get a response to my request within 8 business hours. Until now the RMA request is still in "new" mode. I already wrote an E-Mail to <removed> with another RMA ticket number. Because of my vacation for the next one and a half weeks I want to know if you can still provide support for DDR2 DRAM at all and if not, I need to perform further steps regarding getting alternative DRAM / Computer parts to solve this issue. It would be nice if you could check the current state of the request... Thanks in advance! Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted April 23, 2013 Administrators Share Posted April 23, 2013 Yes, we still support DDR2 memory, and the ticket is in the RMA queue. Link to comment Share on other sites More sharing options...
Xervek Posted April 23, 2013 Author Share Posted April 23, 2013 Thank you for your reply. Is there a time window (plus, minus) when you can work on the request? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 23, 2013 Corsair Employees Share Posted April 23, 2013 The Part number you entered is an Engineering Sample and is not for sale, you may need to go back to the person you got the modules from. Link to comment Share on other sites More sharing options...
Xervek Posted April 23, 2013 Author Share Posted April 23, 2013 Hello RAM GUY, thank you for your reply. Seems as if I took the very wrong category in this whole process. I have updated my RMA request. It would be nice if you could check it again... Thank you in advance and kind regards Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 24, 2013 Corsair Employees Share Posted April 24, 2013 I have entered the right part number and approved the RMA for you Link to comment Share on other sites More sharing options...
Xervek Posted April 24, 2013 Author Share Posted April 24, 2013 I just want to thank you for applying my RMA request and sorry for all confusion with the request itself! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 25, 2013 Corsair Employees Share Posted April 25, 2013 Np that is what we are here for please let us know if you have any more questions Link to comment Share on other sites More sharing options...
Xervek Posted April 29, 2013 Author Share Posted April 29, 2013 Thank you for your offer so then yes, can you please tell me if you've received the package in the netherlands already? I cannot track the package from netherlands to Corsair repair factory because it is not offered by my post office here in germany yet. Only to the country's frontiers. The last update here is from 25th or april... If you've received the package already, can you tell me the current state of it? Thank you once again for this nice handling of warranty and the whole request(s)! :biggrin: Link to comment Share on other sites More sharing options...
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