sporb Posted April 23, 2013 Share Posted April 23, 2013 I received my Vengence 2000 headset back from RMA and I have been having reception problems since. If I am further than five to six feet from the transmitter I lose reception. Before I could easily be 40 to 50 feet away before losing reception. Link to comment Share on other sites More sharing options...
Toasted Posted April 23, 2013 Share Posted April 23, 2013 Do you have any other wireless devices near the dongle? have you tried the extension cable that was included? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 23, 2013 Corsair Employees Share Posted April 23, 2013 Try it at a different PC away from wireless devices. If your range is still very small, we can replace just the dongle for you. Link to comment Share on other sites More sharing options...
sporb Posted May 2, 2013 Author Share Posted May 2, 2013 i've tried it on a different pc in the house, still the same problem. i also tried the dongle from my first headset, the range is now about 8 to 9 feet with the my original dongle. i still have connection problems from about 3 and a half feet sitting at my computer. the previous dongle i would get 40 feet from my pc previously. i thought my wireless internet may be causing problems so i turned it off and could only get 8 to 9 feet in the same room. Link to comment Share on other sites More sharing options...
Toasted Posted May 2, 2013 Share Posted May 2, 2013 Request an RMA to replace the dongle. Link to comment Share on other sites More sharing options...
sporb Posted May 3, 2013 Author Share Posted May 3, 2013 Request an RMA to replace the dongle. i have two dongles. one from my first headset that went in for rma and two from the one corsair sent me as a replacement. both have problems, one is worst than the other. headset cut out three times today sitting three feet from the dongle. you can send me another dongle but i really don't think ti's the dongle considering the first dongle worked fine. got 40 feet from that dongle with the original headset in the same environment. Link to comment Share on other sites More sharing options...
Toasted Posted May 3, 2013 Share Posted May 3, 2013 Wheres the dongle plugged into? Back of the motherboard? Extension cable? Not sure if it will help, but you can try re-pairing the headset to the first dongle. Under normal circumstances, you will never need to manually "pair" the Vengeance 2000 with the included wireless USB adapter ("dongle"). However, if the status indicator on the dongle does not stop blinking, you can try pairing the dongle and the headset. Here's how to do it: Turn the headset off by pressing the power button until the blue indicator light below the power button goes out. Insert the wireless adapter into your PC's USB port. With the end of an unfolded paper clip, press the recessed pairing button on the wireless adapter. After about ten seconds, the indicator light on the wireless adapter will blink rapidly. Press and hold the power button on the headset for about ten seconds, until the headset indicator light blinks rapidly. The light on the wireless adapter will go solid blue, and the light on the headset will flash slowly (about two seconds between each flash) The headset and wireless USB adapter are now paired. Source: Corsair FAQ Link to comment Share on other sites More sharing options...
sporb Posted May 3, 2013 Author Share Posted May 3, 2013 Wheres the dongle plugged into? Back of the motherboard? Extension cable? Not sure if it will help, but you can try re-pairing the headset to the first dongle. Source: Corsair FAQ the dongle is in the extension which sits on top of a storage container on top of my desk. i have clear view of the dongle. when i sit in my chair i can reach over and touch it. i have re-paired my headset to the first dongle again and i will post back here with results. Link to comment Share on other sites More sharing options...
sporb Posted May 3, 2013 Author Share Posted May 3, 2013 since my last post i have already had the sound cut out sitting three feet from the dongle. dongle is in the extension sitting on top of the storage container on top of my desk. Link to comment Share on other sites More sharing options...
Toasted Posted May 4, 2013 Share Posted May 4, 2013 Might be a bad headset if it keeps losing connection on two dongles. Link to comment Share on other sites More sharing options...
sporb Posted May 4, 2013 Author Share Posted May 4, 2013 Might be a bad headset if it keeps losing connection on two dongles. so i should rma this headset again? send back both dongles with this one? Link to comment Share on other sites More sharing options...
Toasted Posted May 5, 2013 Share Posted May 5, 2013 Yes, request an RMA to replace the headset. Make sure you tell them that this is your second replacement and provide them with your previous RMA#. Link to comment Share on other sites More sharing options...
sporb Posted May 9, 2013 Author Share Posted May 9, 2013 Yes, request an RMA to replace the headset. Make sure you tell them that this is your second replacement and provide them with your previous RMA#. i recieved an rma # but i have to pay shipping for the defective product that corsair sent me. i have not been happy with this product since shortly after my purchase, so if i'm paying to send back a defective product then i would rather just have a refund. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 9, 2013 Corsair Employees Share Posted May 9, 2013 Sporb, if this was a headset that was defective and you got it back from a RMA, you will not have to pay shipping again. Please contact our customer service to arrange for it to be returned and they'll take care of the rest. Link to comment Share on other sites More sharing options...
sporb Posted May 9, 2013 Author Share Posted May 9, 2013 Sporb, if this was a headset that was defective and you got it back from a RMA, you will not have to pay shipping again. Please contact our customer service to arrange for it to be returned and they'll take care of the rest. not according to TS. unless the customer service link on the webpage is wrong. there are two separate ones. i click it from the menu and it sends me to email sales or email to webmaster. i click it in the footer and it takes me to the login page where i can view my ticket and i get Chung TS telling me to ship it with whomever i choose. no postage is paid. does corsair not deem my headset as defective then? i'm confused. :confused: Link to comment Share on other sites More sharing options...
Toasted Posted May 10, 2013 Share Posted May 10, 2013 As RAM GUY mentioned, contact customer service via phone/Skype and tell them that this is your second replacement. You can call them via Skype using their toll-free number listed on the website. Make sure you have your previous RMA # available as they may ask for it. Link to comment Share on other sites More sharing options...
sporb Posted May 11, 2013 Author Share Posted May 11, 2013 As RAM GUY mentioned, contact customer service via phone/Skype and tell them that this is your second replacement. You can call them via Skype using their toll-free number listed on the website. Make sure you have your previous RMA # available as they may ask for it. RAM GUY never mentioned that i contact customer service via phone or skype. even the customer service link in RAM GUY's signature goes to the corsair.force.com website which is the customer service method i used. the force.com website wasn't working last time i visited it. i also noticed RAM GUY edited my last post for some unspecified reason. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 13, 2013 Corsair Employees Share Posted May 13, 2013 It just to change the name as the Tech didn't want to be identified on the forums. Since you didn't mention it was a second RMA in the ticket, he didn't know it was a second RMA. However, we have resolved it and requested for you a shipping label. Link to comment Share on other sites More sharing options...
sporb Posted May 15, 2013 Author Share Posted May 15, 2013 It just to change the name as the Tech didn't want to be identified on the forums. Since you didn't mention it was a second RMA in the ticket, he didn't know it was a second RMA. However, we have resolved it and requested for you a shipping label. thank you for clearing up why you edited my post. Link to comment Share on other sites More sharing options...
sporb Posted May 31, 2013 Author Share Posted May 31, 2013 finally received my replacement headset. open it up and put it on. test reception. it's good. turn my head to the side and hear a clunk. turn my head back, another clunk. shake my head from side to side... clunk clunk clunk. there is something lose inside the left ear piece. do you guys even make a quality headset or am i really that unlucky to get three defective headsets in a row? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 31, 2013 Corsair Employees Share Posted May 31, 2013 finally received my replacement headset. open it up and put it on. test reception. it's good. turn my head to the side and hear a clunk. turn my head back, another clunk. shake my head from side to side... clunk clunk clunk. there is something lose inside the left ear piece. do you guys even make a quality headset or am i really that unlucky to get three defective headsets in a row? You can pull over the cover and earpad to see what it is. If you can't find whats causing the noise, contact our customer service and they can assist you. Link to comment Share on other sites More sharing options...
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