epon Posted April 22, 2013 Share Posted April 22, 2013 Hi, I have an outstanding RMA which is taking ages to process - the case was actually opened on 11th March. The average time to reply to my responses is 10 days which is ridiculous. I normally buy Corsair as a standard because I know their customer support is normally excellent, but this is rubbish and after this I'm seriously considering not buying any more products from you. Corsair has my memory and I just want to sort out a suitable replacement for my motherboard. Can you please look at this and get it resolved today? Thanks. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted April 22, 2013 Administrators Share Posted April 22, 2013 What's your RMA number? I can't find anything in either RMA system with the email address in your forum profile. Link to comment Share on other sites More sharing options...
epon Posted April 22, 2013 Author Share Posted April 22, 2013 Hi, My RMA number is: Case #5724459 I think I mustn't have my RMA linked to my account. My forum account e-mail and my support account e-mail appear to be different. Thanks. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted April 22, 2013 Administrators Share Posted April 22, 2013 Thanks, I've escalated the ticket. Link to comment Share on other sites More sharing options...
epon Posted April 22, 2013 Author Share Posted April 22, 2013 Thankyou - I appreciate anything you can do. Link to comment Share on other sites More sharing options...
epon Posted April 22, 2013 Author Share Posted April 22, 2013 I'm still awaiting a reply, but haven't heard anything. Do you have any idea when I can expect to hear something? Link to comment Share on other sites More sharing options...
epon Posted April 23, 2013 Author Share Posted April 23, 2013 Is there a number I can call? This is getting ridiculous... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 23, 2013 Corsair Employees Share Posted April 23, 2013 Yes the number is listed under contact on the main site and if you are out side the USA you can call the toll free number using SKYPE for free Link to comment Share on other sites More sharing options...
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