Fyllm Posted April 18, 2013 Share Posted April 18, 2013 So I'm a bit concerned about the state of Corsair's CS reps. About a week or so ago I bought an open box Carbide 500r off eBay for a good price and when it arrived there was no accessories with it. I figured that might happen so I gave the Corsair CS Center a call this Monday to see if I could get a replacement parts kit. I fully expected to have to pay for it, so imagine my surprise when the Rep said I could get a free kit if I just opened an RMA ticket through their site. (This was AFTER I explained it was an eBay purchase to him.) Anyhow, several days passed and I received no status updates on my ticket at all even after updating it with more detailed information on Wednesday. I called today and was a bit dismayed after talking to another rep (Justin) who said they couldn't give me an RMA for this circumstance and I needed to purchase the parts from them. Now that's fine and all, but I kind of wish I had been told this initially. I could of had the parts ordered days earlier as well as not having to go back to the eBay seller stating I DO need a partial refund after initially saying I didn't. All of this could have been prevented by better/more accurate communication on Corsair's part. I truly hope someone on the CS team sees this as it's not something I would expect from Corsair. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 18, 2013 Corsair Employees Share Posted April 18, 2013 I am sorry that happened and I will look into it and make any changes that need to be made. Is our customer service helping you with the parts? And I am sorry but this is covered on our warranty policy. The first person you spoke to do you remember their name and was it a male or female? Link to comment Share on other sites More sharing options...
Fyllm Posted April 19, 2013 Author Share Posted April 19, 2013 The second rep did provide me with the correct part number and the method to purchase it from your website, which I just did today. Regarding the first rep, it was a guy but I don't remember his name unfortunately. I can provide you the phone number I called in on if that helps? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 19, 2013 Corsair Employees Share Posted April 19, 2013 Not necessary but thank you for taking the time to let me know and I am sorry that there was an issue or delay. Link to comment Share on other sites More sharing options...
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