Force_2667 Posted April 17, 2013 Share Posted April 17, 2013 Hi. I bought the M65 in February and it had been working great until today. Today when I turned my computer on, my mouse will no longer track. All of the buttons work but when I mouse the mouse nothing happens! Does anyone know how I can fix this? Link to comment Share on other sites More sharing options...
Force_2667 Posted April 17, 2013 Author Share Posted April 17, 2013 Does anyone know what's wrong? All of the buttons on the mouse are working it just won't track anymore. Also the scroll wheel works as well. So everything works expect for the tracking/moving function. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 17, 2013 Corsair Employees Share Posted April 17, 2013 Did you try a different surface, or adjusting lift height and angle snapping? Try to also re-flash the mouse if possible. If none of these helps, we'll exchange it for you through a RMA. Link to comment Share on other sites More sharing options...
Force_2667 Posted April 17, 2013 Author Share Posted April 17, 2013 yes. I've tried several different surfaces, and I've done both the lift height and angle snapping. How do you re-flash the mouse? Link to comment Share on other sites More sharing options...
Force_2667 Posted April 17, 2013 Author Share Posted April 17, 2013 I think I'm going to need to RMA my mouse, everything I've tried hasn't fixed my problem. How do I do request an RMA? And how long will it take for me to get my replacement mouse? Link to comment Share on other sites More sharing options...
Force_2667 Posted April 17, 2013 Author Share Posted April 17, 2013 Well I found the RMA request, but I get an error every time I open it. Nothing just wants to go my way today:brick: So when ever I can open the page I'm going to request an RMA. I think it's the laser in the mouse that is causing the problem. Can anyone tell me how long it will take for the RMA and how it works? Like do I need to send them my mouse first and then they will send the replacement? and if so how long will that take? Because I'm using my old mouse right now and I really don't like it (which is why I bought a new one) Link to comment Share on other sites More sharing options...
SciMagician Posted April 18, 2013 Share Posted April 18, 2013 I have the exact same problem with my M95 mouse. Had it for about a week (using it between two different laptops running different Windows OS) and one day I log in and the mouse won't move. the buttons work fine though. I noticed that my table's wooden surface (horrible surface for a mouse) will get the mouse to have some type of a movement. I got rid of all of the drivers and installed the default windows drivers, this fixed the tracking problem but the buttons and profiles won't work with that basic driver :( After I reinstalled the corsair drivers then the buttons came back to life but the tracking problem resumed :( Clearly its a software problem. While uninstalling drivers I also ran into a an firmware re-installation issue, it wouldn't complete the flashing. I fixed that by reflashing the mouse on the original computer where I first used it. I don't know if this is related to different OS systems that I am using or what.... I really like this mouse and its buttons, and paid a lot of money for it. I don't want to part with it. Link to comment Share on other sites More sharing options...
Force_2667 Posted April 18, 2013 Author Share Posted April 18, 2013 Well I filled out the RMA request. Hopefully I'll get a new mouse and it won't have the same problem. If it does I'm just going to buy a different mouse from a different company. Which will suck since I really like the M65. Link to comment Share on other sites More sharing options...
SciMagician Posted April 18, 2013 Share Posted April 18, 2013 In a dramatic turn of events; I placed my M95 on a highly reflective surface (glossy plastic) and it seems to be performing very well again. It still doesn't change the fact that it used to be able to handle other surfaces just fine before (and still can if I install the basic windows driver) ...the mysteries. I wouldn't be surprised if the performance continues to deteriorate in the near future, but for now, I will hold off on the RMA. Especially since I am about to buy a desk with a glass surface. If the M95 stays the way it is now then thats absolutely fine with me. Link to comment Share on other sites More sharing options...
SciMagician Posted April 18, 2013 Share Posted April 18, 2013 Ok, after I tested my mouse on a glossy surface (realizing that it works on that surface) and used it that way for hours, I just now tried my dark non-glossy mousepad and its working again without any issues.... I have no idea what is going on anymore. I guess it fixed itself.... I will keep an eye on it though. Link to comment Share on other sites More sharing options...
Force_2667 Posted April 19, 2013 Author Share Posted April 19, 2013 How long is it suppose to take before Corsair contacts me about my RMA? I requestid it yesterday and I got an Email saying that they will respond in 8 business hours. That was yesterday. And I have yet to receive any other Emails from Corsair. Link to comment Share on other sites More sharing options...
Toasted Posted April 19, 2013 Share Posted April 19, 2013 Post your case# here. Link to comment Share on other sites More sharing options...
Force_2667 Posted April 19, 2013 Author Share Posted April 19, 2013 I have an M65 and it stopped tracking and I requested an RMA on the 17th. And I got an Email saying that "A Customer Service representative will respond within 8 business hours." And I never got a response. My Ticket is 6005976. Is it normal for it to take this long to get a response? Link to comment Share on other sites More sharing options...
Force_2667 Posted April 19, 2013 Author Share Posted April 19, 2013 Post your case# here. My ticket number is 6005976. Is that the same as a case number? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 22, 2013 Corsair Employees Share Posted April 22, 2013 We're experiencing a higher than normal queue due to the transition to a new sales portal. However, your ticket was actually approved back on the afternoon of the 19th. Sorry for the delay, Link to comment Share on other sites More sharing options...
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