oChaos Nine Posted April 14, 2013 Share Posted April 14, 2013 Purchased a new H80i on 4/11/13 and installed same day. When installing the backplate was loose and I figured it was normal. When I installed the heat sink and tightened down the screws I over tightened to pull the slack from the backplate and broke a standoff screw and bent 2 others. I called Corsair the next day and they directed me to put in an RMA. So I made an account and posted an RMA and 2 days later received an email stating "Please create an accessory request at our new RMA system and we'll get the mounting kit replaced (http://corsair.force.com)." So I then made another account at the new RMA system yesterday morning and received another email stating "Corsair has received your accessory product request. Your request will be reviewed by a Customer Service specialist within 8 business hours." It has been over 24 hours and while I don't wanna seem pushy, the H80i is the only cooler I have as I sold my old one and I still have it installed with only 3 standoffs and I'm watching my temps fluctuate 10-20 degrees at idle and don't wanna keep it this way for longer than I have too. Any help would be appreciated. BTW my first case # is 5832290 if that helps. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted April 15, 2013 Administrators Share Posted April 15, 2013 We're not open on the weekends. This is why no one has responded to your accessory request ticket. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 15, 2013 Corsair Employees Share Posted April 15, 2013 I have approved your parts request and a new mount kit will be sent to you ASAP Link to comment Share on other sites More sharing options...
oChaos Nine Posted April 15, 2013 Author Share Posted April 15, 2013 Thank you very much. Link to comment Share on other sites More sharing options...
oChaos Nine Posted April 19, 2013 Author Share Posted April 19, 2013 Am I supposed to get a confirmation email when it ships? I received an email 3 days ago that said - "Thank you for contacting Corsair. Your ticket # is 6004718 We have processed your Accessory Product replacement request. You will receive a shipping confirmation email shortly. Thank you for choosing Corsair." I have not received any shipping confirmation though. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 19, 2013 Corsair Employees Share Posted April 19, 2013 Yes you should, I have sent a message to our customer service for you. Link to comment Share on other sites More sharing options...
mangkaw Posted May 16, 2013 Share Posted May 16, 2013 Me too I just recieved the message and no reply or any confirmation. I just need one of the mounting screws because it was bent upon recieve and I cannot mount it and I also need the push/pull screws. My item is COrsair H60 2013 edition "Thank you for contacting Corsair.ticket # is 6018958 We have processed your Accessory Product replacement request. You will receive a shipping confirmation email shortly. Thank you for choosing Corsair." Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 17, 2013 Corsair Employees Share Posted May 17, 2013 Okay I closed all your open tickets and found your original ticket and changed the part number top what you need and asked our parts department to process the parts order to you ASAP. Link to comment Share on other sites More sharing options...
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