L.A.Baggaley Posted April 13, 2013 Share Posted April 13, 2013 Hi, Before Christmas of 2012, my H100 became faulty. It would remain at 100% after boot up and none of the buttons would respond. Also, and ever since I purchased the cooler, it would make the infamous grinding noise. I contacted Corsair a while ago about replacing the item and I received all sorts of RMA stickers/bar codes etc. However, due to illness, I haven't been able to return the item and I am worried that my return windows has expired. I would be grateful to find out the status of my RMA as well as any alternative options such as an advanced replacement. The latter point is important as I have Crucial deadlines to meet and currently can't access my PC. Thank you for your time and I look forward to hearing from you. Luke. Link to comment Share on other sites More sharing options...
wytnyt Posted April 13, 2013 Share Posted April 13, 2013 call them http://www.corsair.com/us/company/contact/ Link to comment Share on other sites More sharing options...
L.A.Baggaley Posted April 14, 2013 Author Share Posted April 14, 2013 My contract doesn't allow international calls. Is there another way? Thanks. Link to comment Share on other sites More sharing options...
peanutz94 Posted April 14, 2013 Share Posted April 14, 2013 You can always use SKYPE to make the call for free. It is a toll free line as too. However, due to illness, I haven't been able to return the item and I am worried that my return windows has expired. I would be grateful to find out the status of my RMA as well as any alternative options such as an advanced replacement. The latter point is important as I have Crucial deadlines to meet and currently can't access my PC. If you haven't sent your unit in yet , then there would be no movement on your RMA. And if it's been more than 60 days I believe they are canceled. It may be 90 days, sorry I can't remember off hand . But you would need to call them anyway to arrange an advanced replacement because of CC security reasons.. Link to comment Share on other sites More sharing options...
L.A.Baggaley Posted April 14, 2013 Author Share Posted April 14, 2013 I'll give Skype a go. It's definitely been longer than 60 days and probably not far from 90. Could you explain to me how the advanced RMA works? Thanks. Link to comment Share on other sites More sharing options...
wytnyt Posted April 14, 2013 Share Posted April 14, 2013 I'll give Skype a go. It's definitely been longer than 60 days and probably not far from 90. Could you explain to me how the advanced RMA works? Thanks. you call them and explain your problem,they put a hold on your cc for the bad part till they receive the bad part,but they send the new one right out to you. Link to comment Share on other sites More sharing options...
L.A.Baggaley Posted April 14, 2013 Author Share Posted April 14, 2013 Righto. Are there any costs involved? Also, what does CC mean? Thanks. Link to comment Share on other sites More sharing options...
wytnyt Posted April 14, 2013 Share Posted April 14, 2013 Righto. Are there any costs involved? Also, what does CC mean? Thanks. they charge the cost of a new cooler on your credit card,when they get the bad part they remove the deposit from your credit card you pay to send back bad part,corsair pays for new part shipment. Link to comment Share on other sites More sharing options...
L.A.Baggaley Posted April 14, 2013 Author Share Posted April 14, 2013 That could prove very useful. Thanks for your help and I'll keep you posted with any progress. Link to comment Share on other sites More sharing options...
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