killer8297 Posted April 13, 2013 Share Posted April 13, 2013 I bought this unit a while ago and it works fairly well until the fan control broke. The led indicator no longer turns on and the fans can not be controlled. The liquid still flows and keep the cpu cool. I would like to rma this unit except one of the fans broke so I gave the other one away and I'm missing the receipt, but I have the other original packaging. Am I still eligible for rma? Link to comment Share on other sites More sharing options...
wytnyt Posted April 14, 2013 Share Posted April 14, 2013 I bought this unit a while ago and it works fairly well until the fan control broke. The led indicator no longer turns on and the fans can not be controlled. The liquid still flows and keep the cpu cool. I would like to rma this unit except one of the fans broke so I gave the other one away and I'm missing the receipt, but I have the other original packaging. Am I still eligible for rma? assuming its still under warranty,you can rma whatever part is bad,you need not send it all back Link to comment Share on other sites More sharing options...
killer8297 Posted April 14, 2013 Author Share Posted April 14, 2013 assuming its still under warranty,you can rma whatever part is bad,you need not send it all back Considering that the warranty for these things are 5 years, I'm should be well covered. How am I suppose to ship the broken part when I'm not sure sure which part that is? Also I don't think Corsair want me to tear the h100 apart and send it to them Link to comment Share on other sites More sharing options...
wytnyt Posted April 14, 2013 Share Posted April 14, 2013 Considering that the warranty for these things are 5 years, I'm should be well covered. How am I suppose to ship the broken part when I'm not sure sure which part that is? Also I don't think Corsair want me to tear the h100 apart and send it to them there is only fans,cooler and cables you mentioned not having the fans but you could have only rma the cooler itself but the h100 is no longer available as the h100I has taken its place it would be best to call them and explain what you need Link to comment Share on other sites More sharing options...
killer8297 Posted April 17, 2013 Author Share Posted April 17, 2013 Corsair responded that I need the two fans for the RMA via customer support website. who can I can for a direct response? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 18, 2013 Corsair Employees Share Posted April 18, 2013 killer8297, All you have to do get an RMA and then send the Radiator and cold plate and fans and we will replace it with a new unit. I am sorry I dont get the issue here. You can always reqyest an advanced RMA on line and put up a credit card and get the replacement before you send the old one to limit your down time. If you have any issues then you would need to speak with our customer service and I am sure they will try to work with you. Link to comment Share on other sites More sharing options...
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