InhisYouth Posted April 11, 2013 Share Posted April 11, 2013 Hi Corsair, I was hoping you could give me an update on Ticket #6003659. I had put the RMA request in as of 4/9/2013 and have yet to hear back. I am in no way rushing, but I would like to get the process started. :biggrin: Also, when I filled out the RMA form, I was only give the option of "accessory replacement" and not allowed to choose either "replacement" or "advance replacement." Will this limit my RMA? Thank you for your time. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 11, 2013 Corsair Employees Share Posted April 11, 2013 InhisYouth Please check your email and your Voice mail Link to comment Share on other sites More sharing options...
InhisYouth Posted April 11, 2013 Author Share Posted April 11, 2013 InhisYouth Please check your email and your Voice mail Sorry I missed the call, but thank you for your help!! :biggrin: Once last question, the RMA is for my h100i. Would I have to send back all of the hardware (backplate and screws) or just the radiator/pump/fans? Thank you again! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 11, 2013 Corsair Employees Share Posted April 11, 2013 Just send the radiator/pump/fans keep the mounting hardware. And if you want and advanced RMA please call our customer service by phone. Link to comment Share on other sites More sharing options...
InhisYouth Posted April 11, 2013 Author Share Posted April 11, 2013 Thank you Ram Guy, but I have one last question (sorry for so many :D:) I am RMA'ing the unit because the fan connectors (y split cables) are defective (when I removed the cable, the whole fan header came off of the cpu block), so would I sent those back? Can I assume that those will also be supplied with the replacement unit? Thank you again for all of your help! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 11, 2013 Corsair Employees Share Posted April 11, 2013 They will send you a new unit in the Box so it will come with all new hardware. Link to comment Share on other sites More sharing options...
InhisYouth Posted April 18, 2013 Author Share Posted April 18, 2013 Ram Guy, Thank you for your help!! It looks like the RMA was received yesterday. I can't wait to get my H100i back!!! :biggrin: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 18, 2013 Corsair Employees Share Posted April 18, 2013 It is in processing and I would expect it to ship out in the next 24 Hours. Link to comment Share on other sites More sharing options...
InhisYouth Posted April 19, 2013 Author Share Posted April 19, 2013 Ram Guy, Thank you for the update. Would a tracking number be provided once it is shipped out? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 19, 2013 Corsair Employees Share Posted April 19, 2013 Yes and that should happen automatically once the order has been processed by our Shipping department Link to comment Share on other sites More sharing options...
InhisYouth Posted April 22, 2013 Author Share Posted April 22, 2013 Ram Guy, Any updates? I have not heard anything about my item being shipped. Thank you in advanced for any information you can provide. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 22, 2013 Corsair Employees Share Posted April 22, 2013 I am sorry it does not show it was shipped yet I have sent a message to our customer service to see what they can do to help speed this along, if you dont see an email with the tracking info in the next few hours I would suggest calling our customer service by phone Link to comment Share on other sites More sharing options...
InhisYouth Posted April 23, 2013 Author Share Posted April 23, 2013 Ram Guy, Thank you for following up on this. I have yet to receive an email...I'll give customer service a call and see what the status is. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 23, 2013 Corsair Employees Share Posted April 23, 2013 I have sent them another message as I do not see any updates to your case at this time. Link to comment Share on other sites More sharing options...
InhisYouth Posted April 23, 2013 Author Share Posted April 23, 2013 Ram Guy, I was contacted by Justin G. through the RMA website. I have provided him the tracking information for my package. I hope this can get resolved soon. Thank you for your consistent help through this process :biggrin: Link to comment Share on other sites More sharing options...
InhisYouth Posted April 24, 2013 Author Share Posted April 24, 2013 Ram Guy, Any updates? Sorry to keep pestering... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 24, 2013 Corsair Employees Share Posted April 24, 2013 Customer service told me they have taken care of you and sent you an update. If you do not have an email from them I would suggest calling them by phone. Link to comment Share on other sites More sharing options...
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