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New Customer.. questions about support tickets and RMAs

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Hi, thanks for looking at this post. So, I bought an arctic white m65 vengeance gaming mouse and received it about 2 or 3 days ago. It worked okay for a day, and then on the 2nd day it stopped tracking.


I unplugged it and plugged it back in, uninstalled and re-installed the drivers, made sure my computer recognized it.. all the basic stuff. I looked at posts on these forums about people who have had a similar issue, aswell.


Nothing worked and it's still not functioning properly. The people who have had a similar problem have ended up having to return it and get it replaced. I sent in a support ticket about 10 business hours ago and have not heard anything back.


So my questions are as follows:

1.) Is my ticket going to be looked at? I don't mean to sound asinine but I've seen that others have had problems getting responses to their tickets in the past.

2.) I did not purchase the mouse directly through Corsair. I purchased it from Newegg. So should I take this up with them instead? If I ended up needing an RMA, should I request one from them instead? I don't want to be in the dark for too long & end up waiting too long and missing out on the period in which I can request a return.


Thank you for any help!

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  • Corsair Employees
Please try and re-flash the firmware that came down with the driver and after the flash remove the mouse and plug it back in. If that does not solve it please test it on another system to be sure its not something in this system and if all that fails then please use the link on the left to request an RMA or ask the reseller to replace it for you
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