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Ticket 6002814 with no response


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Hi RAM GUY, could you help me with this ticket? (6002814), I opened it last friday and, as for today, I have no answer, despite the confirmation email saying my request will be reviewed within 8 business hours.


I'm requesting a replacement for one of the hdd plastic trays for my Graphite 600T as it came broken out of the box, also, the fan controller doesn't work from minimum to 50% or so, can I get a replacement for this too?


sorry about my english

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I have called to technical support, excellent service!


My RMA changed to 6004456, they told me it will be shipped next monday or tuesday, what I didn't get is, that both parts are being shipped or just one of them


thank you for your support RAM GUY!

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