SketchAEtch Posted April 9, 2013 Share Posted April 9, 2013 Hello, I originally ordered a M65 White Arctic mouse on the 23rd of March from Corsair.com (#100034930). I received it shortly after and put it through it's paces. Wasn't happy with the mouse, inquired about possibility of returning it through an e-mail to Customer Service; never got a reply back. This was on March 29th. It was over Easter weekend, and didn't really get riled; it's a holiday. Enjoy your time off. Having not heard back the following Monday morning (again, it's Easter, no big deal,) I filed a Support ticket in the afternoon. (Case #5806521) and got a response on Wednesday from Tech Support. I was asked to contact rmaservice@corsair.com for assistance. The first e-mail I sent to customer service was on April 4th. The auto-response said I would get a response within 8 business hours. (#6002179) It is now April 9th. --- This morning I tried using the Tech Support form to request my latest ticket information on file and was replied with ticket #5809076; I haven't gotten an e-mail pertaining to this particular #. Ever. Just when I requested the number and password a second ago. TL;DR: If someone could tell me how to return a mouse, if I'm doing something wrong. I love Corsair and their products and this has been the only problem I've had with them... ever. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted April 9, 2013 Administrators Share Posted April 9, 2013 You won't see a response to 5809076 because it's a duplicate of 5806521. I just asked our web store team to look into 6002179. Link to comment Share on other sites More sharing options...
SketchAEtch Posted April 9, 2013 Author Share Posted April 9, 2013 Thank you, I just got an e-mail to help resolve this. Appreciate the speedy response! Link to comment Share on other sites More sharing options...
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