Blackdove Posted April 9, 2013 Share Posted April 9, 2013 I thought i'd give corsair a chance for wireless headset since the ones I originally wanted were out of stock and I had read good reviews on them and loved the other corsair products i've purchased / used in the past. I only use a headset once or twice a week, so I was quite surprised just after 4 weeks of spending a fair bit on them, I put it on only to hear a sound like ice cracking and my shoulder covered in plastic shards. I have never in 15 years gaming had a headset break, and I am really disgruntled to discover this is apparently a common problem when searching. So now i'm without a headset, and if I RMA it, the next one will probably just do the same? Link to comment Share on other sites More sharing options...
Origineel Posted April 9, 2013 Share Posted April 9, 2013 Although i have had to replace my headset every 3-5 month, none of my 4-5 headset ever had issues with anything breaking off. And i use my headset daily for about 8 hours. But i get the idea that a lot of people pull their headset apart and than put them on their head, i always slide my headset from front to back, maybe thats why i never break any thing. But still headsets breaking is probably the most common complaint of any headset no matter which brand. So if you put them on right their shouldn't be any problem in general with the headset of corsair cracking or breaking, apart from the occasional faulty production. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 9, 2013 Corsair Employees Share Posted April 9, 2013 We will replace your headset if it cracks. Please put in a RMA Request to start the exchange process. Link to comment Share on other sites More sharing options...
Blackdove Posted April 9, 2013 Author Share Posted April 9, 2013 Ok, it's submitted.. #5826721 Sorry if my comments seemed harsh, but the shock of having it shatter right on my ear really put me out. What sort of policy do you guys have on advanced replacements, being without a headset when I need it will be hard. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 9, 2013 Corsair Employees Share Posted April 9, 2013 That's okay, I'm sure you've seen far worst here on the forums in terms of replies :):. I have approved your RMA. Fill out the remainder of your information and once you get a number assigned, you can contact our customer service to setup an advance RMA. Link to comment Share on other sites More sharing options...
Blackdove Posted July 23, 2013 Author Share Posted July 23, 2013 Thought I got lucky... but here we are 3 months later and the cracks back on the pair I received from RMA... at least I saw it this time before it fully shattered. Link to comment Share on other sites More sharing options...
Toasted Posted July 24, 2013 Share Posted July 24, 2013 Contact customer service via phone and tell them that your replacement headset has cracked again. You can call them via Skype by calling their toll-free number. Link to comment Share on other sites More sharing options...
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