Magel282 Posted April 9, 2013 Share Posted April 9, 2013 Hi just received my RMA number. The email didn't say to send back just the faulty stick of ram or the set back, they came as a set of 3 (1 failed). The sticks are over 5 years old by the way. Given I have to post to Taiwan from Australia I want to get it right ;). Thanks. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 9, 2013 Corsair Employees Share Posted April 9, 2013 I am sorry but you would want to send the whole set so the replacement modules will all work together Link to comment Share on other sites More sharing options...
Magel282 Posted April 10, 2013 Author Share Posted April 10, 2013 I am sorry but you would want to send the whole set so the replacement modules will all work together Ok on your advice I sent back the modules today. Once received how quick is the turn around? I could only afford regular postage so it's going to take a couple of weeks to get to Taiwan.. Do they express post them back to the customer? Thanks. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 10, 2013 Corsair Employees Share Posted April 10, 2013 The average turn around time is 10-15 days on international RMA's, I would suggest calling our customer and see if there is anything they can do to help speed this up. You can call the toll free number listed under contact on the main site using SKYPE for free. Link to comment Share on other sites More sharing options...
Magel282 Posted April 10, 2013 Author Share Posted April 10, 2013 The average turn around time is 10-15 days on international RMA's, I would suggest calling our customer and see if there is anything they can do to help speed this up. You can call the toll free number listed under contact on the main site using SKYPE for free. Should I call them before they receive the ram? By your estimated tines I could be with out my pc for over a month :[pouts: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 10, 2013 Corsair Employees Share Posted April 10, 2013 Yes I would call them now you can always put up a credit card and get the replacement sent our right away. Link to comment Share on other sites More sharing options...
Magel282 Posted April 11, 2013 Author Share Posted April 11, 2013 Yes I would call them now you can always put up a credit card and get the replacement sent our right away. Called customer service as you suggested and they said my ram is obsolete so they are going to send me 12 GIG 2000MHZ Dominators :laughing:. Really happy with the outcome. Thanks for your help and thanks Corsair! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 15, 2013 Corsair Employees Share Posted April 15, 2013 NP Thank you for letting me know! Link to comment Share on other sites More sharing options...
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