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M90 problem

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Hi, this is the second M90 that I've had since the first one, windows didn't even recognize. So i sent it back to amazon and i have another one now. This one, windows recognizes, the LEDs light up, the mouse moves on screen but none of the buttons work. I have tried to install the firmware update but it says 'Erasing flash memory failed!' every time. I have also tried to install the drivers without the firmware update but it doesn't do anything.
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