RMA issued, PSU rec'd, ... nada

[Tstc]

Don't want to be an A$$, but how long does it usually take to either be advised of your return's status or simply update the info on your RMA's status page? I'm on the East Coast and sent my return 12 days ago. Being without a computer for this long and looking at just as long, probably longer, to get a PSU back would have changed my decision on a Corsair PSU had I known that it would be a moth or more for warranty service. FWIW RMA 5766548

Tom

[Technobeard]

I'd recommend calling customer service and they can look into it. Your case number doesn't show it's arrived at the depot yet, so you may want to have your tracking information handy.

 

http://www.corsair.com/us/company/contact/

[peanutz94]

Being without a computer for this long and looking at just as long, probably longer, to get a PSU back would have changed my decision on a Corsair PSU had I known that it would be a moth or more for warranty service. FWIW RMA 5766548

You could have always asked for an advanced replacement . It would have keep your down time to a couple of days.

[Tstc]

Hi Technobeard,

 

RMA: # 5766548

 

Thankyou for trying to help the other day. As you suggested, I called CS with my RMA's tracking # and spoke with Wi (?). He said that a replacement would be shipped yesterday. Could you please verify that this DID ship? The Corsair form for this doesn't appear to get updated with accurate info. Again thank you for your help.

[Technobeard]

All I can see is that it was in process as of yesterday. Only customer service would be able to confirm that it did ship or not. I'd recommend giving them another call.