Sharp-Shooter Posted March 30, 2013 Share Posted March 30, 2013 Hello, im sending ONE defective memory stick to corsair, do i need to include a receipt? also just wondering, do i need to include a copy of the email? if so what purpose will that serve? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted March 30, 2013 Administrators Share Posted March 30, 2013 You'll need to send in both, otherwise the sticks won't match and there may be stability issues. You can talk to customer service and request an advanced RMA so that there's no downtime. Yes, include a copy of the RMA Confirmation. It's just a way to confirm that it's the correct RMA, otherwise if someone else wrote down the wrong RMA number on their package (e.g. put your RMA information), but put their RMA confirmation (or no paperwork at all), it can be caught easily. Link to comment Share on other sites More sharing options...
Sharp-Shooter Posted March 30, 2013 Author Share Posted March 30, 2013 You'll need to send in both, otherwise the sticks won't match and there may be stability issues. You can talk to customer service and request an advanced RMA so that there's no downtime. Yes, include a copy of the RMA Confirmation. It's just a way to confirm that it's the correct RMA, otherwise if someone else wrote down the wrong RMA number on their package (e.g. put your RMA information), but put their RMA confirmation (or no paperwork at all), it can be caught easily. wow thanks for replying so fast, where can i file an advanced RMA, how does it work? i will be shipping both sticks the good one and the bad one, right now im running different ram but i would like to return this ram within 14 days, will i get my new pair in 14 days if i advanced RMA? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted March 31, 2013 Administrators Share Posted March 31, 2013 I'd recommend filling out a new RMA in the new RMA system: http://corsair.force.com One of the benefits of the new system is that the advanced RMA process is quicker through it. Or, you can call customer service on Monday with your current RMA number and they'll process the advanced RMA manually. They can tell you the timeframe. Link to comment Share on other sites More sharing options...
Sharp-Shooter Posted April 4, 2013 Author Share Posted April 4, 2013 So i have filed an advanced RMA on monday, i have received my new ram and my old ram is on the way to corsair, but now im not 100% satisfied and the reason is: shipping charges to corsair was very expensive for me for some reason, shipping to corsair costed me 33.85 now i understand this is not under corsairs control so ill let this slide (this is before insurance btw). whats really bugging me is why do i have to pay again to receive my replacement batch? i thought corsair pays for the return shipping at corsairs expense? i had to pay 21.60 to receive my ram. in short, RMA'ing my ram was more expensive then me going to a store and obtaining viper 3 8gb 1600mhz c9 for cheaper i will run mutltiple passes of memtest tonight to make sure everything is good Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 8, 2013 Corsair Employees Share Posted April 8, 2013 I am sorry about that but did you call our customer service before you paid that fee? The memory that we send to you should not have any fee's to you. If you have not called our customer I would strongly suggest doing that ASAP. Link to comment Share on other sites More sharing options...
Sharp-Shooter Posted April 8, 2013 Author Share Posted April 8, 2013 I am sorry about that but did you call our customer service before you paid that fee? The memory that we send to you should not have any fee's to you. If you have not called our customer I would strongly suggest doing that ASAP. I was not home when the package came, i was currently working at the time, my brother already paid for it, is there anything else we can do about this situation? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 8, 2013 Corsair Employees Share Posted April 8, 2013 I am not the right person for that, please call our customer service by phone and if there is anything they can do I am sure they will. Link to comment Share on other sites More sharing options...
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