2Moms Posted March 27, 2013 Share Posted March 27, 2013 Hey, I was looking for an update to the status of my RMA for my Hydro H60 that I sent out to you guys. I was told that It was delivered via USPS, and I have not heard anything from you guys as far as an update. I have already asked for an update once, but I never received a reply. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 28, 2013 Corsair Employees Share Posted March 28, 2013 It has not been received in the system do you have proof of delivery if so I would suggest calling our customer service by phone the number is listed under contact on the main web site. Link to comment Share on other sites More sharing options...
2Moms Posted March 28, 2013 Author Share Posted March 28, 2013 Oh my lord... UGH! Here, let me post a screenshot of the update status being delivered. I also received a call from USPS explaining the issue that they were having and then got it to the right facility. Here is a screenshot: http://s337.photobucket.com/user/ISexiFilo/media/RMAissue_zpsac0d415e.png.html I'm just getting fed up with this kind of crud.... One minute I think it's OK, then it's not. After I get it fixed, It's all good. Then it's not again. The lengths I've had to run to just get a new Hydro H60 is just RIDICULOUS..... . I'm determined to get my H60 replaced regardless. I'm just really fired up about this because I had to pay 15$ out of my own pocket to get something replaced that AT THE TIME, costed 70$. I didn't expect it to break. and then I have to put up with the running around and the severe lateness of this transaction... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 28, 2013 Corsair Employees Share Posted March 28, 2013 I am sorry but as I stated I can only tell you what you already know, but if you call our customer service by phone and provide them with this information I am sure they can get more details than we have in tech support. In addition, you could have requested an Advanced RMA rather than purchasing a new cooler to limit your down time. This too can be arranged from our customer service. I have sent them a message for you and asked them to contact you with an update but that is about all I can do from Tech support sorry! Link to comment Share on other sites More sharing options...
2Moms Posted March 31, 2013 Author Share Posted March 31, 2013 I already had the cooler on hand. I thought there was only one kind of RMA. What is the difference? I just want a new cooler. THAT IS ALL. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 1, 2013 Corsair Employees Share Posted April 1, 2013 I understand and as I stated it would be best for you to call our customer service if you have not heard from them, but I will send them another message for you. Link to comment Share on other sites More sharing options...
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