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Advance RMA Policy Change?

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When I returned my headset last time I got an advance RMA with just a tracking number. The options were either a tracking number, or a hold on my card. I just called to get an advance RMA on my Case #5720091 & was told that they would have to put a hold on my CC even with a tracking number.


1.) Is this a new policy, or was the customer support lady just confused?


2.) Doesn't that kind of defeat the purpose of the choices?

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