giurik90 Posted March 25, 2013 Share Posted March 25, 2013 I have a problem with the product "corsair vengeance m60 mosue", the mouse has problems to be configured and I think it is because of a malfunction. Once connected to the PC is not recognized as a mouse and if it is recognized as such continues to remove themselves over and over without ever work. I tried to install the software and drivers but the situation does not change and does not allow me to update the firmware giving error detection. I tried to install it in other pc with three different operating systems and the problem has always been resubmitted then exclude it's a problem of mine. I also tried to do as explained here: http://forum.corsair.com/v3/showthread.php?t=104856 but I can not get past point 3, because I can not find in the devices "KBD BOOT LOADER". I do not know but I have the impression that it is a hardware problem, because the laser sensor does not emit any light. Thanks for the help! http://www.nexthardware.com/forum/attachments/hardware-generico/13097d1363988179-problema-mouse-corsair-m60-nuovo-3.jpg http://www.nexthardware.com/forum/attachments/hardware-generico/13100d1364060747-problema-mouse-corsair-m60-nuovo-1.jpg http://www.nexthardware.com/forum/attachments/hardware-generico/13101d1364060749-problema-mouse-corsair-m60-nuovo-2.jpg ITALIANO: Ho un problema con il prodotto "corsair vengeance m60 mosue", il mouse ha problemi a configurarsi e credo sia a causa di un malfunzionamento. Una volta collegato al pc non viene riconosciuto come mouse e se viene riconosciuto come tale continua a rimuoversi in continuazione senza mai funzionare. Ho provato a installare il software e i driver ma la situazione non cambia e non mi permette di aggiornare il firmware dando errore di rilevamento. Ho provato a installarlo su altri 3 pc con sistemi operativi diversi e il problema si è sempre ripresentato quindi escludo sia un problema del mio. Inoltre ho provato a fare come spiegato qui:http://forum.corsair.com/v3/showthread.php?t=104856 ma non riesco a superare il punto 3, perché non trovo nei dispositivi "KBD BOOT LOADER". Non so ma ho l'impressione che sia un problema hardware, anche perché il sensore laser non emette nessuna luce. Grazie per l'aiuto! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 25, 2013 Corsair Employees Share Posted March 25, 2013 Put in a RMA request and we can replace the mouse for you. Let me know the case number after you have done so. Link to comment Share on other sites More sharing options...
giurik90 Posted March 26, 2013 Author Share Posted March 26, 2013 Put in a RMA request and we can replace the mouse for you. Let me know the case number after you have done so. Thank you! My case number is 5779087 Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 26, 2013 Corsair Employees Share Posted March 26, 2013 Thanks, I approved it. Link to comment Share on other sites More sharing options...
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