Shadowiii Posted March 25, 2013 Share Posted March 25, 2013 I've sent four emails so far to the RMA department with no response over the last week and a half. Since the online RMA tracker is not working, I've had to resort to posting here. I'd call in, but I work graveyard shifts and am not awake during the day. 1. I need to know the status of RMA 5741867. You received it last Wednesday, and I need to know how soon to expect the replacement power supply. 2. I need to be certain RMA 5741867 is a replacement, not a repair. I have many reasons to believe this power supply fried both my original MB and possibly my processor. 3. I have strong evidence that this power supply caused a power surge that damaged internal components of my computer. I need to be emailed with the proper procedure to set up a damaged goods claim because this PSU decided to fry everything in my brand new rig. Please give me an update ASAP. The first email regarding ETA on the replacement as well as damaged goods was sent over a week ago with no response. The other ones were sent periodically throughout the week, again with no response. I replied to the RMA thread and was told (in bad english) by a tech support engineer that he couldn't do anything with RMAs. Thank you. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted March 25, 2013 Administrators Share Posted March 25, 2013 You sent in the drive for replacement and then requested a damage claim form, is this correct? Also, do you have a tracking number for your shipment? It's not showing up as being received as of yet. As for the "bad english", I think it was just a typo from the tech support rep :) Customer service is the correct department to talk to about RMA statuses beyond the RMA tracking link. Link to comment Share on other sites More sharing options...
Shadowiii Posted March 25, 2013 Author Share Posted March 25, 2013 I have a tracking number. I requested a damage claim form when submitting the RMA. I was not given one. After sending four more emails, still nothing. I can't believe it's been there since Wednesday and is still "not received." Ugh. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted March 25, 2013 Administrators Share Posted March 25, 2013 I only see a damage claim request in the ticket the day after your tracking number shows it was delivered. I take it you emailed someone the same day you filled out the RMA form? Please PM me the email address you are contacting for a damage claim form. Link to comment Share on other sites More sharing options...
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