ErikArizona Posted March 23, 2013 Share Posted March 23, 2013 My first build has hit a speed bump. I received my new AX860 PS the other day and finally had time today to breadboard test it. I hooked up the 24pin connector and the other 8 pin CPU power connector and turned it on but absolutely nothing happened. I thought maybe I had a bad cable (I bought the blue sleeved cables) so I tried again with the black cords that came with the PS. Still nothing. I had a couple old HP computers sitting in the closet so I pulled the wimpy 300 PS from both to try. The motherboard started up and flashed the correct error codes for both so I assume I have a bad AX860 but want to make sure. Is there anything at all I could be missing here? Both those HP power supply units had a 24 pin and a 4 pin (not 8) secondary connection. I'm just wondering if there is anything I could be missing here? Any ideas? This is my first build and I've never had to RMA anything before to anyone and I really don't want to wait a week or more to mail it back then get a new one. I'd rather just return it to Corsair and run over to Frys tonight to get a new one as they have them in stock but I'm not sure about the return and refund policy for defective items with Corsair or if you have to RMA? Help? Erik. :confused: Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted March 23, 2013 Administrators Share Posted March 23, 2013 When you say you hooked up the 24 pin and 8 pin, I assume you hooked it up to the motherboard, correct? You then turned it on via the case's power button but nothing happened? If this is correct, and it sounds like you've purchased it from your local Fry's then the fastest thing to do would be to take the PSU back to Fry's for a replacement. Link to comment Share on other sites More sharing options...
ErikArizona Posted March 23, 2013 Author Share Posted March 23, 2013 Yes I meant to the motherboard hook ups. The AX860 was actually purchased thru Corsairs website at the same time as the sleeved cables so I'd be returning it to Corsair. I would've bought the PS at the store but I wanted the sleeved cables and there was a $50 discount if you ordered PS with cables. What I meant referring to Frys is that just buying a new PS there now and returning the PS to corsair would be after then an RMA I assume. Erik Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted March 23, 2013 Administrators Share Posted March 23, 2013 Try this paper clip test: It may just be an issue with the motherboard or case power switch. Link to comment Share on other sites More sharing options...
ErikArizona Posted March 23, 2013 Author Share Posted March 23, 2013 I tried the paperclip test with both the blue sleeved cables and the black ones that came with the PS and nothing happened each time. I will fill out an RMA request and ask they send me a new one ASAP as I can't be without a computer for long waiting for it. Picture of test: http://imageshack.us/a/img802/8273/imagebahd.jpg http://imageshack.us/a/img4/1672/imageboes.jpg At least it's something simple like a bad part. Here I was paranoid I screwed up the motherboard or processor or something. Erik :(: Link to comment Share on other sites More sharing options...
peanutz94 Posted March 23, 2013 Share Posted March 23, 2013 I will fill out an RMA request and ask they send me a new one ASAP as I can't be without a computer for long waiting for it. Then you would want to contact CS by phone and let them know you have a DOA unit. That way they can get you one out ASAP. Also since it is less than 30 days old they will pick up the shipping charges too. But again , it would be best to call them to get this arranged. Link to comment Share on other sites More sharing options...
ErikArizona Posted March 23, 2013 Author Share Posted March 23, 2013 OK RMA request submitted. Thanks for help Technobeard. "Your case number is 5774801, please keep this number for future reference. Thank you. Customer Service will contact you shortly with an RMA Number. " Link to comment Share on other sites More sharing options...
ErikArizona Posted March 23, 2013 Author Share Posted March 23, 2013 I will call them first thing Monday morning. They're Pacific time zone correct? (Same as AZ in summer as we don't have daylight savings time in AZ). Link to comment Share on other sites More sharing options...
peanutz94 Posted March 24, 2013 Share Posted March 24, 2013 I will call them first thing Monday morning. They're Pacific time zone correct? (Same as AZ in summer as we don't have daylight savings time in AZ). Yuppers! And if you have any doubts just check the top of the forums. Their hours of operation are posted at the top along with if they are open or not. Link to comment Share on other sites More sharing options...
ErikArizona Posted March 25, 2013 Author Share Posted March 25, 2013 What is the phone number for tech support? Every support link I find just leads to a form on the website and it says they're closed on top of the page (it's 8:30 now). Erik. :confused: Link to comment Share on other sites More sharing options...
peanutz94 Posted March 25, 2013 Share Posted March 25, 2013 Here ya go. I'm not sure why they are closed. i wasn't aware of any closure this week... http://www.corsair.com/us/company/contact Link to comment Share on other sites More sharing options...
ErikArizona Posted March 28, 2013 Author Share Posted March 28, 2013 I have to admit I'm not very happy right now. First thing Monday morning I UPS shipped the defective PS back to Corsair. In the RMA I specifically asked for an immediate replacement as I couldn't be without a computer a long period of time (I audit hospital charts remotely and am a coder). At the suggestion of Peanutz94 above I also called tech support and customer support on Monday but was never able to get thru. I did leave a message though again asking that they immediately sent a new PS out so I can get up and running. This morning I called in and hoped they would say it was shipped already sine the RMA website said "approved/shipped" on Monday. Instead I was told they haven't received the old one but the will ship the new one as soon as they have it. I asked why it wasn't shipped already and was told "didn't you request an advance" to which I reiterated the fact that yes in my RMA request and my voicemail messages I did emphasize how I needed this now. She said it would go out UPS ground and "hopefully middle of next week you'll have it". When I asked why they can't overnight it I was told sure if I paid for it ($91). She then seemed surprised when I asked her if they were going to reimburse me the shipping. I then asked her if she could just cancel the RMA and make this a return and id go buy a new one tonight but was told "we don't do returns just replacement". She then suggested I go out and buy a new PS at a store just "check to make sure it's returnable within 30 days then return it when the new one arrives". Augh. I love Corsair products and will probably buy more (from third party stores) but I tell you what I won't be buying thru the website again. This is way to much headache for something simple in my opinion. I'm very disappointed. ErikArizona Link to comment Share on other sites More sharing options...
peanutz94 Posted March 28, 2013 Share Posted March 28, 2013 Advanced replacements can only be arranged through CS. Since you did not call them or didn't persist to get through , your case went to the normal RMA process which takes between 7-10 bushiness days. They would have paid for shipping if you wouldn't have already shipped it your self. They could have provided you with a pre-paid label if you told them it was less than 30 days old. But again you would have needed to contact CS before shipping your defective PSU. And yes, overnight shipping does cost a bunch extra. Even if you had set up an advanced RMA it still would have taken a couple of days, just not 7-10buisness days. I then asked her if she could just cancel the RMA and make this a return and id go buy a new one tonight but was told "we don't do returns just replacement". She then suggested I go out and buy a new PS at a store just "check to make sure it's returnable within 30 days then return it when the new one arrives". Augh. Unless you bought it directly from the Corsair webstore they can not give you a refund on a product that wasn't purchased through them . So you would need to go through your reseller for a refund. You could always call back and ask for either RamGuy or a supervisor and fill them in on this . They may be able to help you further. Link to comment Share on other sites More sharing options...
ErikArizona Posted March 29, 2013 Author Share Posted March 29, 2013 I called several times but kept getting kicked over to voicemail after waiting. I did buy the PS directly thru the Corsair website (not a third party) but she still said they don't do refunds. Her comment about buying one in a store then returning it was a "solution" to get a PS immediatly to hold me over until the Corsair box shows up. Anyway it was received today so I'm assuming since she was going to "watch for it" that a new one will be shipped today or tomorrow. In the interim I went on Amazon today and ordered a new one, with prime second day shipping ($0.00) it was only an extra $3.93 to upgrade to next day shipping so I WILL have a new PS tomorrow by 8pm (yeah!!) and I'll just have a spare when the other one shows up. I'm already scheming about another build so no big loss I guess. I do love Corsair products and even though this is my first build I have been upgrading with their parts for years. This experience hasn't soured me on the brand at all and I still think they're among the best. If anything it was my fault for not being more aggressive in calling when I couldn't get past voicemail (I've been known to call CEOs when unhappy). Anyway I will have my new PS tomorrow from Amazon and I will have a spare when the other one shows up next week. Erik Link to comment Share on other sites More sharing options...
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