e01 Posted March 22, 2013 Share Posted March 22, 2013 Hi, I received a coupon code for a replacement part, but the code is not invalid. Posting this here so I don't have to wait close to another 7 days for a new one - thanks. Link to comment Share on other sites More sharing options...
e01 Posted March 22, 2013 Author Share Posted March 22, 2013 ........... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 22, 2013 Corsair Employees Share Posted March 22, 2013 I am sorry about that but what was the order number and let me see what I can do to help you? Link to comment Share on other sites More sharing options...
e01 Posted March 22, 2013 Author Share Posted March 22, 2013 Hi, RAM GUY, The order # is: 100034835 Link to comment Share on other sites More sharing options...
e01 Posted March 23, 2013 Author Share Posted March 23, 2013 Hi again, I'm a little confused now. I received an RMA request. So you guys want me to send in the whole case to replace that part now? I guess I'll just keep the case and pay for the part and take this as a lesson learned. Since shipping that case out to you guys will cost me nearly $80 from Canada. When I could just pop in the new part as originally suggested. Add that $80 for the shipping, the $30 for the replacement part (I could nearly buy a completely new one). Then add the $30 for the custom side fan filter I bought (the side fan/door on the 500r is lacking this for some reason), and the initial price of the case $139... Then I could have bought something in a completely different price bracket ($280) and not had so many problems. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted March 23, 2013 Administrators Share Posted March 23, 2013 Hi again, I'm a little confused now. I received an RMA request. So you guys want me to send in the whole case to replace that part now? Do not send anything to us. Please re-read the message. It states to ignore the message saying to return your product and that you will not be required to return anyting. If a coupon code doesn't work we ask customers to fill out the RMA form and not send anything in. This is so that our spare parts department has your address. Once you email them as requested in the notes, they'd just process the part replacement manually. Normally I'd say fill out the RMA so we can follow that process, however since you've already placed an order, that wouldn't solve much. I've forwarded this thread and the case info to customer service so that they can resolve it. Link to comment Share on other sites More sharing options...
e01 Posted March 23, 2013 Author Share Posted March 23, 2013 Do not send anything to us. Please re-read the message. It states to ignore the message saying to return your product and that you will not be required to return anyting. If a coupon code doesn't work we ask customers to fill out the RMA form and not send anything in. This is so that our spare parts department has your address. Once you email them as requested in the notes, they'd just process the part replacement manually. Normally I'd say fill out the RMA so we can follow that process, however since you've already placed an order, that wouldn't solve much. I've forwarded this thread and the case info to customer service so that they can resolve it. Thank you for your reply, And I look forward to a resolution. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted March 25, 2013 Administrators Share Posted March 25, 2013 Looks like customer service has already voided the order and sent out the replacement item. I've PM'd you the tracking info. Link to comment Share on other sites More sharing options...
e01 Posted March 25, 2013 Author Share Posted March 25, 2013 I can't reply because I'm not allowed more than 1 message every 20 minutes, but much appreciated Technobeard. Thanks. Edit: Roger that RAM GUY, thanks. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 25, 2013 Corsair Employees Share Posted March 25, 2013 You order has been canceled per my instructions and the parts you requested have been sent to you with No charge. DO NOT send anything. You get the parts you requested in a few days if you have not got them already. Link to comment Share on other sites More sharing options...
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