oracio Posted March 21, 2013 Share Posted March 21, 2013 Hello, I wanted to ask for the status of my RMA request that I sent you on Sunday. Case Number: 5749494 I haven't received any update since I sent you my issue. Please advice, Uri Link to comment Share on other sites More sharing options...
oracio Posted March 21, 2013 Author Share Posted March 21, 2013 It is mentioned all over your website that a response should be given after 48 hours. This is an issue we had with two computers, with two leaking H100s (out of three that we ordered). Our last 3 months were a nightmare because of this product, please contact us as soon as possible so we could resolve this. Corsair can still help us in this difficult situation by taking responsibility. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 21, 2013 Corsair Employees Share Posted March 21, 2013 I am sorry but I think you may have misunderstood. Our hours are Monday Through Friday 7:30 AM to 5:30 PM Pacific Time and yes we try to reply with in 24 to 48 Business hours. But Saturday and Sunday would not be counted. However, I have replied to your case to complete the RMA form so we can get the unit replaced. Link to comment Share on other sites More sharing options...
oracio Posted March 21, 2013 Author Share Posted March 21, 2013 Hi RAM GUY, First, thank you for your response and for the working days/hours clarification. What I wrote in our detailed case application is that we wish to have a refund and not a replacement of these product. Unfortunately, after our bad experience with two out of three H100 failing and leaking and damaging our computers we must use a different cooling solution, which is not Corsair H100. That's why we want to return the two working H100 that we have to Corsair's local Israeli dealer, and have them refund us. Let me clarify the situation: First H100 - Started leaking three months ago (8 months from purchase), and was replace by the local Corsair distributor for a new H100. Second H100 - Started leaking about two weeks ago (11 months from purchase), was refunded by the local Corsair and we received a different product (air based) from the computer store we bought the computers from. Third H100 - Didn't leak. So right now we have two working H100 (The first H100 that was replaced, and the third H100) that we want to be refunded for. Because they are working units, the local Israeli Corsair distributor doesn't want to take them. I'm sorry but after our bad experience, we can't stay with this product, and I'm sure you can understand us in this unfortunate situation. The time that we’ve put into resolving this issues and the lost of work hours and downtime that were resulted from not having the computers working, is immense. Thanks for your help, Uri Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 21, 2013 Corsair Employees Share Posted March 21, 2013 I am sorry but that is not something I can help you with. We can only replace items under an RMA from Tech support. I would speak with your reseller and see if they will help you with that and if they cannot or will not help you then call our customer service and see if there is anything they can do. Link to comment Share on other sites More sharing options...
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