auz Posted March 15, 2013 Share Posted March 15, 2013 i've heard where many people didn't have to return their unit to get new fans. do i really need to return the H80i or the fans? Link to comment Share on other sites More sharing options...
Toasted Posted March 16, 2013 Share Posted March 16, 2013 No, you won't be required to send your H80i or the fans. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted March 16, 2013 Administrators Share Posted March 16, 2013 Toasted's correct, and this was covered in your ticket: You will not be required to return anything. Link to comment Share on other sites More sharing options...
auz Posted March 17, 2013 Author Share Posted March 17, 2013 actually, it wasn't covered in my ticket. which is why i asked. everything i've read about my ticket is telling me to return the product. even the status of my rma is listed as awaiting product return. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted March 17, 2013 Administrators Share Posted March 17, 2013 I just tested it, and you're right, the message wasn't in the ticket, but it was in the email (both show up in the same area on our end). The RMA Advised email informs you to disregard the message that advises you to return your product and that you will not be required to return everything. Did you email Harold as requested in the ticket? If not, please let me know and I'll send you alternate instructions. Link to comment Share on other sites More sharing options...
auz Posted March 17, 2013 Author Share Posted March 17, 2013 i just reread all 3 emails i was sent about the RMA and i checked the rma status link they sent in the RMA # Assigned email and i see nothing telling me i need to email harold. or anyone else for that matter. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted March 17, 2013 Administrators Share Posted March 17, 2013 Odd, I can see the message was sent and even recreated the ticket to myself and got that info. I've sent you new instructions. Please follow the instructions you'll be good to go! Link to comment Share on other sites More sharing options...
auz Posted March 17, 2013 Author Share Posted March 17, 2013 Odd, I can see the message was sent and even recreated the ticket to myself and got that info. I've sent you new instructions. Please follow the instructions you'll be good to go! thank you! Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted March 17, 2013 Administrators Share Posted March 17, 2013 You're welcome! Link to comment Share on other sites More sharing options...
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