xply Posted March 15, 2013 Share Posted March 15, 2013 Hi. My case number for my RMA is #5689628. I emailed last friday about this high pitched noise supposedly coming from the fans of my h80i, as it has a 3 pin connection as opposed to the 4 pin connection that is mentioned in various threads in this forum. I followed the directions of emailing haroldn@corsair.com and rmaservice@corsair.com with the copy of my receipt. My most recent email said to return my product to the RMA address stated in the email. But from my understanding from reading the forums, is that I would not need to ship my h80i back, and that I would be able to get the new fans shipped to me. I haven't received any further emails regarding my case and would like to receive an update on what to do, hopefully before my return date to fry's electronics expires (if I can't get this problem with the noise fixed, I'd rather just return the whole product to the store and get a full refund). I hope to hear from someone from corsair soon. thank you Link to comment Share on other sites More sharing options...
xply Posted March 18, 2013 Author Share Posted March 18, 2013 I would really appreciate some assistance with my issue, even if it was a PM or any follow up regarding my case number. Link to comment Share on other sites More sharing options...
MacNB Posted March 18, 2013 Share Posted March 18, 2013 You do not need to send back the anything. Corsair will ship you the new PWM fans. It's best to ring the customer service with your case number and they will confirm. Use SKYPE to call them for free. Link to comment Share on other sites More sharing options...
xply Posted March 18, 2013 Author Share Posted March 18, 2013 sorry for asking a dumb question, but what exactly is their customer service number that would be best to contact them through regarding this matter? I can't seem to find any number on their support site Link to comment Share on other sites More sharing options...
wytnyt Posted March 18, 2013 Share Posted March 18, 2013 here you go http://www.corsair.com/us/company/contact/ Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.