H100i Advanced RMA - Threaded screws

[M_Taylor40]

Hey everyone,

 

I bought a H100i in December 2012, unit came with FW 1.0.4 pre-installed and with the old 3-pin fans.

 

I first started having issues after mounting the pump onto the CPU due to a very loose back-plate, which I resolved using some washers to make it fit properly, I noticed that due to the loose back-plate the retention screws were bent from the weight of the pump, but after using the washers I managed to get it to fit securely so thought I'd just leave it.

 

After finally getting the unit installed, I immediately noticed the high-pitched noise issues with the fans, but after checking the Corsair forums realised it was a common issue with a FW update coming out to fix it, so I was happy to wait.

 

Obviously this became a FW update and new PWM fans, which I placed a RMA for and received a couple of weeks ago but haven't had a chance to install until this past weekend.

 

Due to the tight restrictions in my Corsair 300R case, I had to remove the entire radiator section to replace the fans, at this time I noticed a few of the screws seemed a little loose, with a couple having coils of metal coming away with them. At the time, I thought nothing of it and continued removing the unit and the old 3-pin fans.

 

It was at the point of screwing the new fans to the unit and screwing the unit back onto the case that I noticed some of the screws were not gripping the unit and that out of the 16 screws, 6 of them appear to have no grip at all.

 

At first I hoped the issue was with the screws, as these could be easily replaced, but unfortunately it's the screw holes on the unit that are the issue. I have managed to secure the unit into the case with the remaining "good" screws, but I'm not comfortable with the idea of it being almost balanced above everything else in my computer in this state.

 

I was therefore wondering how I would get an advanced RMA for the unit, as I do not have another cooler available to use while a standard RMA would be completed.

 

If Ram Guy or anyone can give me some advice I would appreciate it.

 

Thanks,

 

M_Taylor40

[Bouli]

At least I am not the only one with some loose fits in the mounting holes of my H100i unit.

From the 8 screws I used only 5 fit (I have a full set of 8 new screws, but that is not the issue, seeing they have the same issue when I try to mount them). And they all are in the rear section. 1 fan has 4 good screws fits, but the other fan has only 1 good screw fit, 3 of them are loose fits because of the mounting hole in the H100i is

 

I have the H100i secured, and I checked it myself and it is quite solid, but I am not 100% confident the unit will keep to be this secured.

 

Wondering what the advice of a Corsair employee would be.

If the advice would be RMA I kinda have a problem seeing I do not have any CPU cooler anymore.

[pewTJ]

Yep i, too have a h100i with 3 loose screw threads on allotted on both sides. :)

And it is/was FW 1.0.4 and the 3 PIN fans, too.

[peanutz94]

I was therefore wondering how I would get an advanced RMA for the unit, as I do not have another cooler available to use while a standard RMA would be completed

You would need to call CS by phone. They can not be arranged here on the forums because of CC security reasons.

 

I first started having issues after mounting the pump onto the CPU due to a very loose back-plate, which I resolved using some washers to make it fit properly, I noticed that due to the loose back-plate the retention screws were bent from the weight of the pump,

Theese would have had to be over tightened. The pump head doesn't weigh anywhere near enough to bend the screws.

Due to the tight restrictions in my Corsair 300R case, I had to remove the entire radiator section to replace the fans, at this time I noticed a few of the screws seemed a little loose, with a couple having coils of metal coming away with them.

Same thing here. They would have had to be over tightened to run down far enough to actually grab the fins and strip the screw holes. They should only be run down until they hit bottom and then just snugged. They don't have to be super tight.

 

I'm not advising this, because you would void your warranty,but I had a similar issue with an EK Radiator and I just tapped the screw holes to the next largest size.