alrojimenez Posted March 10, 2013 Share Posted March 10, 2013 Hello, I post this here so someone can help me solve my problem. I requested a RMA to replace corsair carbridge 500R top panel with the case #5667796, the RMA was aproved and they shipped me the replacement, however the replacement I received was for a 600t graphite series not for my 500R as I stated in the RMA. What should I do now? Already emailed ramguy and Im waiting for his answer. See the attached photos for more info. Thanks. Link to comment Share on other sites More sharing options...
Synthohol Posted March 10, 2013 Share Posted March 10, 2013 Ram Guy only gets email from internal staff, im sure he will see this thread on Monday. Hang in there! Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted March 10, 2013 Administrators Share Posted March 10, 2013 Synthohol, anyone can email ramguy. alrojimenez - Looks like Ram Guy forwarded this on to spare parts to be corrected the same day you sent the email. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 11, 2013 Corsair Employee Share Posted March 11, 2013 Any one can email Ram Guy but I only accept Private messages from Form staff and Direct friends of Corsair. Link to comment Share on other sites More sharing options...
alrojimenez Posted March 11, 2013 Author Share Posted March 11, 2013 Synthohol, anyone can email ramguy. alrojimenez - Looks like Ram Guy forwarded this on to spare parts to be corrected the same day you sent the email. Thank you technobeard and ramguy. Any info about the new shipment/RMA will be gladly appreciated. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 11, 2013 Corsair Employee Share Posted March 11, 2013 I am sorry but it would be best to speak with our parts department and I have sent them another message for you. Link to comment Share on other sites More sharing options...
alrojimenez Posted March 19, 2013 Author Share Posted March 19, 2013 Almost two weeks and yet nothing, can someone give me the parts department email or something. Link to comment Share on other sites More sharing options...
alrojimenez Posted April 15, 2013 Author Share Posted April 15, 2013 Come on Corsair, how long are you going to make me wait? If there is some kind of problem just tell me, but dont hold silence while im using a defective product. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 15, 2013 Corsair Employee Share Posted April 15, 2013 To be clear on what is going on we sent you a new I/O Panel on March 5th are you saying that did not solve the issue or did we send the wrong Part? Link to comment Share on other sites More sharing options...
alrojimenez Posted April 15, 2013 Author Share Posted April 15, 2013 Today, I received a reply to the rma saying the front i/o will be sent tomorrow, but im still waiting for the top panel for wich i requested an rma 1+ month ago and received a wrong part, Its so difficult to package the correct one and resend it? Thanks for the update ramguy. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 15, 2013 Corsair Employee Share Posted April 15, 2013 Okay I am sorry and I can see you are frustrated but I dont understand what we need to send you with what you posted. So please take a breath and tell me what exactly You need. Part 1. Part 2. Part 3. Link to comment Share on other sites More sharing options...
alrojimenez Posted April 15, 2013 Author Share Posted April 15, 2013 Ok, sorry im a bit frustrated as u said, I opened this thread because I received the wrong replacement, the replacement was for my case top panel, I even emailed you with the docs I received with it to proove the replacement was wrong, I received the top panel of a graphite series 600T when my case is a 500R, then I requested the front i/o panel, that will be sent tomorrow, because one of the usb connectors wont work, but since then, no news about the correct top panel being sent or not. So the main point is that the top panel was not the correct one, thats the only thing left to solve. Thanks and sorry again if any of my posts where rude. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 15, 2013 Corsair Employee Share Posted April 15, 2013 Scratch that I just spoke to our parts department and they did send you both the Top panel and I/O Panel for the 500R Link to comment Share on other sites More sharing options...
alrojimenez Posted April 15, 2013 Author Share Posted April 15, 2013 Thank you ramguy! You are the best! So they will send both parts tomorrow? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 16, 2013 Corsair Employee Share Posted April 16, 2013 Yes as far as I know the order was entered today and will ship out ASAP. Link to comment Share on other sites More sharing options...
alrojimenez Posted April 18, 2013 Author Share Posted April 18, 2013 Just received the parts, installed them and they work great. Thank you corsair. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 18, 2013 Corsair Employee Share Posted April 18, 2013 Np and thanks for the follow up and again we do apologize for the confusion. Link to comment Share on other sites More sharing options...
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