dn3g3l Posted March 8, 2013 Share Posted March 8, 2013 I sent the pictures as requested. Small black plastic piece that helps the sata connector stays attached to the hard drive broke off. What's the deal with telling me to send a cheap $1 cable back before I get the replacement? I've already stated that it's very inconvenient to do that since the 2nd sata connector still works and is connected to my other hard drive which are all in my everyday use desktop. If I have to send it in, what was the point of asking me to waste time and take pictures to email in the first place? I wouldn't be pissed if I was told to just send it in the first place. Link to comment Share on other sites More sharing options...
peanutz94 Posted March 9, 2013 Share Posted March 9, 2013 dn3g3l , sorry nobody here would have any idea of whats going on with your case. I woud suggest calling CS and ask them for an advanced replacement. They are available upon request, but it will require a phone call. Link to comment Share on other sites More sharing options...
dn3g3l Posted March 9, 2013 Author Share Posted March 9, 2013 dn3g3l , sorry nobody here would have any idea of whats going on with your case. I woud suggest calling CS and ask them for an advanced replacement. They are available upon request, but it will require a phone call. the ramguy should know since he's the one I had to email. I actually did want to call first instead of going thru the rma online support crap and email. I wasn't able to find a number for warranty/replacement in the first place. The only number I can find is the one that was in the most recent email. 510-657-8747 is that the correct number? Link to comment Share on other sites More sharing options...
peanutz94 Posted March 9, 2013 Share Posted March 9, 2013 the ramguy should know since he's the one I had to email. While there is a real RamGuy , when you send an email to that address it is actually a team of people that answer those. Same goes for the forums here. It may or may not be the same person. Yes, that is the only contact that they have and if you are out of the US or across seas you can instal and use SKYPE to make the call for nothing. Link to comment Share on other sites More sharing options...
dn3g3l Posted March 11, 2013 Author Share Posted March 11, 2013 While there is a real RamGuy , when you send an email to that address it is actually a team of people that answer those. Same goes for the forums here. It may or may not be the same person. Yes, that is the only contact that they have and if you are out of the US or across seas you can instal and use SKYPE to make the call for nothing. Customer service is a lot better on phone since it's easier to communicate. I still find it crazy that they are shipping an entire power supply to me when I only need one of the modular sata cable, and I'll end up paying a lot just to ship it back. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 14, 2013 Corsair Employees Share Posted March 14, 2013 Only one thing I could think of why they are sending you the unit, they probably don't have a spare cable to replace your faulty one. Post your case # and I'll see what I can do from my side. Link to comment Share on other sites More sharing options...
dn3g3l Posted March 15, 2013 Author Share Posted March 15, 2013 just a quick update, so this thread can have closure. the 1st guy i spoke to on the phone got all my information down for an advanced replacement for the whole power supply. 6 hours later, the 2nd guy called/email saying that an advanced replacement is not needed. the cable itself will be sent out. got the cable yesterday and installed already. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 22, 2013 Corsair Employees Share Posted March 22, 2013 Happy to hear that everything got sorted out. Thanks for the update. Link to comment Share on other sites More sharing options...
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