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H100i noisy fans, made RMA, but no status update

Bouli

By Bouli
in Cooling

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Bouli

Bouli

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Hello,

 

Recently I made a RMA request to replace the default 3pin fans that came with my H100i to replace them with the new PWM fans to solve the issue of the high pitch noise.

That is what RAMguy suggested in multiple topics so I did that.

 

After I made the RMA I never got email or something that my RMA got created succesfully, nor can I check the RMA status when I fill in the RMA number I have.

 

Did I do anything wrong with creating the RMA request?

Would be nice if it can be looked into.

 

My RMA# is: Case #5699134

 

Thanks in advance for looking into it.

I am not able to call the Corsair Support seeing they are in a totally different time zone then I am and when they are open I am either at work or asleep.

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Bouli

Bouli

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The delay doesn't really matter. I am glad that Corsair has such superb service.

Am waiting patiently for the new PWM fans to arrive so I can make my H100i high pitch noise free again hehe :biggrin:

 

I responded to the ticket and did as I was instructed.

 

All I can say is thanks for the fast service.

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Bouli

Bouli

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The noise at least is gone now RAMGUY.

 

Thanks for the fast service, thank god it was quite an easy fix by simply mounting new PWM fans to get rid of the high pitch noise.

 

I have 1 new problem though as I described in an other topic from someone who had the exact same issue as me.

 

H100i Advanced RMA - Threaded screws by M_Taylor40

 

I am wondering what your advice would be regarding this issue.

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xplode-bg

xplode-bg

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I have exact sae issue as Bouli. For my bad luck on the first day i bought and installed my H100i i had noisy fans with rattling noise on low RPM and constant high pitch noise (which made me insane), then from these forums found out that there is probably bad batch of fans(the old 3 pin ones) and corsair replacing them, so i made RMA but so far no info from Corsair support. With firmware update from 1.04 to 1.05 high pitch noise disappeared, now left with rattle on low RPM which is quite annoying. My case number is #5728291.
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RAM GUY

RAM GUY

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Xplode - Our customer service has just sent you a message to get those PWM fans.

 

Bouli - You case can easily fall in under warranty, we can always get a unit replaced that has bad screw holes on the radiator, but it comes down to the user, sometimes you can get away with it. Let's say that, 3 of 4 screws are holding the fan securely to the radiator, that should be more than enough to hold the fan in tact but then again, it'll really come down to the user, on how comfortable they on having this type of set up. If they are not, they are always welcome to submit an RMA to get the unit replaced.

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Bouli

Bouli

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Bouli - You case can easily fall in under warranty, we can always get a unit replaced that has bad screw holes on the radiator, but it comes down to the user, sometimes you can get away with it. Let's say that, 3 of 4 screws are holding the fan securely to the radiator, that should be more than enough to hold the fan in tact but then again, it'll really come down to the user, on how comfortable they on having this type of set up. If they are not, they are always welcome to submit an RMA to get the unit replaced.

 

Well the following is the situation.

1 fan is connected with 4 proper screws. That part of the radiator has 4 proper screw mounts.

The other fan only has 1 proper screw mount on the radiator so that only is secure with 1 out of 4 screws.

 

See attached screenshot for my situation (forgive my paint skills):

 

The red circles are the screw holes on the Radiator which are not good. I can't secure the fan to that spot.

The green circles are the screw holes that are good and can secure the fan properly.

The black circles are the place the tubes are that go into the CPU block.

 

http://img40.imageshack.us/img40/875/mountingholesh100i.png

 

It feels solid, but I am not 100% sure I should leave it like this. My unit is still kinda new (december 2012) so I still have warranty to have it replaced without costs.

 

In my situation what would be the best?

I can't take out my watercooler and RMA it and wait for a new one to come, because that would mean I would be without a working computer for the time the new H100i unit is coming this way.

Seeing I need my computer for work I should have as little downtime as possible.

 

So what would be the best for my situation?

Is it possible to sent a new H100i in advance and that I sent my H100i back the moment I get the new H100i in house. That way my downtime is as low as possible.

 

Looking forward to your reply about how I should best handle this situation.

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RAM GUY

RAM GUY

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Xplode - There is no need to send anything back. Customer service will provide you all info you need to get those PWM fans.

 

Bouli - That is something I would get replaced. If it was 2 and 2 diagonal from each side of the fan, you can probably get away from it but in your case, I wouldn't be comfortable.

 

Submit an RMA request and once you got the confirmation, call our customer service so you can set up an advance replacement.

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Bouli

Bouli

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Bouli - That is something I would get replaced. If it was 2 and 2 diagonal from each side of the fan, you can probably get away from it but in your case, I wouldn't be comfortable.

 

Submit an RMA request and once you got the confirmation, call our customer service so you can set up an advance replacement.

 

I just got confirmation for my new RMA case for the replacement of the H100i.

RMA case # is 5732570

 

I am unable to call the customer service to set up an advance replacement. How am I able to do it without calling them??

My time difference is quite high with the time zone the Tech Support department is in. I am working from noon till night in my time zone which is CET and I am unable to call when I am at work.

Now I am able to call but it is midnight for you guys.

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Bouli

Bouli

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Bumping topic.

 

I emailed the RMA department thursday but still haven't gotten any reply regarding my current case number #5732570

 

Seeing I want to set up an advanced RMA, but I am unable to give a call to corsair support because they never are open when I am online

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xplode-bg

xplode-bg

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I have similar problem. When I enter my case # and password i get the following:

RMA Status for TSX Case #5728291 [ Go to your case ]

 

Thank you for choosing Corsair products! The following is the status of your RMA Number 5728291.

RMA Issued On: 3/13/2013

Defective Parts Received on: Defective Parts Not Yet Received

* NOTE: it may take up to 24 hours for this date to be updated after arrival at Corsair

Part Number Received: N/A

Quantity Received: N/A

RMA Replacement Parts Ship Date: N/A

Replacement Part Number: N/A

Replacement Part Quantity: N/A

Replacement Shipping Method: N/A

Replacement Shipping Tracking Number: N/A

 

What should I do next? When I will have my replacement fans ?

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Bouli

Bouli

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You will get your replacement fans.

When you get a request to sent back your unit you can ignore it.

The replacement fans will have a special sort of handling by the RMA department.

That status you will have even after you got the fans. Just wait a few more days and they will arrive. The same happened to me.

 

 

 

 

@RAM_GUY

Question regarding: Tech Support Express Case [5732570]

 

I emailed the RMA department almost a week ago and still I haven't seen an email back from them. You said I was able to set up an advanced RMA so I posted that in my RMA request beforehand. They didn't even read that part and now they made the RMA request a normal one and I have to sent the unit back before I get a new unit.

As explained in the RMA request I am unable to do so because I will be without a working computer for a long time which I need for my job as webmaster. It is kinda hard to do maintenance on websites without having a computer to do it on.

 

The Corsair Tech Support department never is open when I am able to be online on the forums because next to my webmaster I have a full time job which each day is from 14:00 till midnight (in my timezone).

So I can't give them a call to set up an advanced RMA seeing they are never open when I am able to give them a call.

How can I set up an advanced RMA in my situation? Seeing I am unable to sent the unit back in advanced without getting a new unit first.

 

Hope to see a reaction soon with how I should solve my issue.

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RAM GUY

RAM GUY

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Bouli - I am contacting customer service right now and see if there are any alternatives we can look at to set up an advance RMA.

 

Edit: Looks like customer service will contact you shortly and maybe discuss the arrangement.

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Bouli

Bouli

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Bouli - I am contacting customer service right now and see if there are any alternatives we can look at to set up an advance RMA.

 

Edit: Looks like customer service will contact you shortly and maybe discuss the arrangement.

 

Thank you for your efforts.

I will look forward to discussing the arrangements with Customer Service.

Will see when they reply. Hopefully we can work something out.

Corsair service has been very good lately so I have no doubts we can work it out.

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Bouli

Bouli

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Thursday they emailed me back with the question to send my phone number back and the times I was able to be called so they could call me.

 

Maybe they haven't seen the email yet, but so far I haven't gotten any calls yet regarding the setup of the advanced RMA.

I told them I was able to be called from 10:00 till 15:00 CET, after that I am at my work an unable to answer calls.

 

So still waiting patiently when they will be able to call me to make the final arrangements.

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Bouli

Bouli

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There is a new process now to request an advance RMA via our website that does not require a phone call. Create an account here http://corsair.force.com/ and request and advance replacement.

 

Thanks RAM GUY.

I made an account an opened a ticket there.

Couldn't select Express Replacement though, only Accessory Product Request (because I had to select problem description and I selected Product has damaged parts so only the Accessory Product Request option was available).

 

Am waiting now till they respond to their ticket so I can put in some comments that I need an advanced RMA of my unit.

 

I don't know if that new system still has bugs in it or something, but I was unable to select the Express Replacement option when making the ticket.

That option got greyed out when I selected the Problem Description!

 

Only 1 problem description available, and that one was the description my product has:

The product has damaged or missing parts.

 

Because the part of the product that has the damage is the main unit itself, so I was wondering why I was unable to select the Express Replacement option.

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