gpe Posted March 4, 2013 Share Posted March 4, 2013 I just got a SP2500 set. Sound is great and I love it. However I can't use the set on low volume. The remote control is making a buzzing sound. It's always there. Even when switched off. I tried different power sockets throughout the house, disconnected everything else except for the sub woofer power cord and the remote control. As soon as I plugin the power cord, the remote control makes this annoying sound. This is when the sound system is not switched on. When pressing the power button on the remote, the static sound goes to a higher tone (around 10 kHz) and is even a bit louder then when switched off. I'm pretty sure that a high quality sound set with this price tag shouldn't include a remote control that makes any sound. I'm just wondering what the issue can be and what part is broken. Is it only the remote control and can I start a RMA for that? Please advice. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 5, 2013 Corsair Employees Share Posted March 5, 2013 Yes Gpe, request a RMA to the left and we can replace just the pod for you. Let me know your case number and I'll get it taken care of for you. Link to comment Share on other sites More sharing options...
gpe Posted March 6, 2013 Author Share Posted March 6, 2013 Thank you for your reply. I did start a RMA with case #5694924. However I did not get a reply on that yet. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 6, 2013 Corsair Employees Share Posted March 6, 2013 I approved it and left you a note. Link to comment Share on other sites More sharing options...
alprema Posted March 11, 2013 Share Posted March 11, 2013 Hello, I've just plugged in my new SP2500 and noticed the same issue (I started an RMA like Ram Guy suggested you). Do you have any news on the RMA? I'd be happy to know if your replaced remote is better, to know if it was a defective remote or if it's a design issue (In which case I would change to another product). Thank you Link to comment Share on other sites More sharing options...
gpe Posted March 12, 2013 Author Share Posted March 12, 2013 I just got the replacement delivered and the issue is gone. Only the speakers make a sound now when I want to :) Thank you very much ram guy for your help and kudos to the customer service for their assistance. Link to comment Share on other sites More sharing options...
pal.sch Posted March 16, 2013 Share Posted March 16, 2013 Hello Corsair team, I have got my Corsair SP2500 yesterday (16. March 2013) and tried it. Unfortunately there is the same issue as described here: The controller/remote makes a very high pitch sound all the time. So I can't use the system normaly with this annoying sound but i would love to use it. I did start also a case with this number: 5746925 I live in Germany and hope, that you can help me as fast as possible. Thank you! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 18, 2013 Corsair Employees Share Posted March 18, 2013 I have approved your RMA and updated your part number for just the pod. You can contact our customer service after you in put the rest of your personal information and ask for an advance RMA so we can get a pod to you quicker. Link to comment Share on other sites More sharing options...
pal.sch Posted March 19, 2013 Share Posted March 19, 2013 Thank you for your reply RAM GUY. I got a message with RMA to send the controller to an address in Netherlands first, before i will get a replacement. My problem is: that takes too long time for me, before i can use my SP2500. The shipping will surely last more than one week from germany to netherlands. After that you will check the controller and send me maybe a new one, where the shipping will also last more than one week. I bought my SP2500 on Amazon Germany, and have the option to return them within 14 days and get my money back to buy maybe a new one. This would take maximal one week to wait for me. My offer would be, if you could send me the replacement controller first. On receipt i would send the "brocken" one back to you. Is this possible from your side, or is it better to send the system back to Amazon? I would really like to use this system because of the good sound. Thank you. Regards Paul Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 19, 2013 Corsair Employees Share Posted March 19, 2013 You can contact our customer service Paul and setup an advance RMA. If you do so, we can send you the controller first Link to comment Share on other sites More sharing options...
pal.sch Posted March 21, 2013 Share Posted March 21, 2013 Thank you for your fast reply. I wrote yesterday morning a email to rma@corsair.com with the text from my last post, but i didn't get any response till now. Do you think, i have a chance to get the replacement controller first before i will send the defect one back to corsair? Thanks. Regards Paul Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 21, 2013 Corsair Employees Share Posted March 21, 2013 You can't email them for an advance RMA Pal as they require a credit card to do so. You'll have to contact them over the phone (or Skype since its free) to get it set up. Link to comment Share on other sites More sharing options...
pal.sch Posted March 21, 2013 Share Posted March 21, 2013 Where can i get the Skype username of corsair customer service? Link to comment Share on other sites More sharing options...
Toasted Posted March 22, 2013 Share Posted March 22, 2013 Call their toll-free number which is listed on their website. Link to comment Share on other sites More sharing options...
pal.sch Posted March 22, 2013 Share Posted March 22, 2013 Ok i will try it later, thank you. Link to comment Share on other sites More sharing options...
pal.sch Posted March 26, 2013 Share Posted March 26, 2013 Hello Ram guy, i just got the new controller and it works really good. Thank you!!! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 29, 2013 Corsair Employees Share Posted March 29, 2013 Great to hear! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.