AntiFox08 Posted March 3, 2013 Share Posted March 3, 2013 #5664404 is the case number. The +12 volt connector on my CORSAIR Builder Series CX600 600W ATX12V v2.3 80 PLUS BRONZE Certified Active PFC Power Supply burned out and left a brown mark on my motherboard. The yellow wire connected to it is brown. I simply told support that the connector burned out and upon putting my old power supply in, the motherboard was still working. The anonymous support man or woman apologized and told me to go ahead and RMA it. I put it in a box and gave it to the USPS on Tuesday around 9:30. I realize it takes time to get across the nation, but was wondering if I could have an estimate as to when I would get a replacement power supply. I check my case frequently and even today still see, "Defective Parts Not Yet Received." Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted March 3, 2013 Administrators Share Posted March 3, 2013 From the ticket: Once your package is received, Corsair will process your replacement order in 3-5 days. All replacements within the US will be shipped UPS Ground Service and expected transit times are as follows: West Coast: 1- 2 days Mid West: 2 - 4 days East Coast: 4 - 5 days Link to comment Share on other sites More sharing options...
AntiFox08 Posted March 3, 2013 Author Share Posted March 3, 2013 But how can I find out if they even received my power supply? I mailed it Tuesday and today is Sunday. Even with ground, they should have it by now but the support page won't update. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted March 3, 2013 Administrators Share Posted March 3, 2013 The tracking link in the ticket allows you to track the progress. Once it's been received and entered into the system it will be on that page. Link to comment Share on other sites More sharing options...
AntiFox08 Posted March 3, 2013 Author Share Posted March 3, 2013 So is it safe to assume that USPS was slow and still hasn't delivered it to Ca. even though it was shipped Tuesday? I guess depending on how long they take, I won't have a replacement til next week. Don't take it as me complaining about you guys. I'm sure once you get it, you'll do your part asap, but I just don't see how it couldn't have arrived yet. I looked on the USPS site and just did a test. If I mailed a medium flat rate box tomorrow after 9am, it would get there by Wednsday. I'll have to check my receipt I guess. Edit: USPS says it was delivered on the 27th and it is the 3rd now. Why doesn't your site say it received it? http://i50.tinypic.com/n4ijio.jpg Final Edit: I called customer service today. They did receive it Wednesday but have been backed up and if I don't see any update by Wednesday this week, I should call back. Link to comment Share on other sites More sharing options...
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