kee23 Posted March 1, 2013 Share Posted March 1, 2013 Hello, it appears that my H80i is defective and they asked me info for RMA request. They want to know Lot Code and Serial Number which i can't seem to know what that is and where that number is located...(within the box?) also is it okay to not include those numbers? Also, do I need to send my product to them for RMA process? if yes, the shipping and handling goes paid by me or them? Sorry...this is my very first RMA and i can't seem to find FAQ about RMA and the website didn't clearly to me. Thanks. this is my case #5677949 if it helps. Link to comment Share on other sites More sharing options...
Ash_0 Posted March 1, 2013 Share Posted March 1, 2013 Hi, If you are within the return policy of your reseller then try to get the unit replaced through them, it may be faster. If you bought it on the Corsair store less than 30 days ago, you can ask of Corsair to cover shipping both ways. The lot code (something like "????9434") and serial number (12 digits) are on the box and on the rad but you can leave those fields blank or just put "N/A". Link to comment Share on other sites More sharing options...
kee23 Posted March 1, 2013 Author Share Posted March 1, 2013 ty for reply.. also can i just use the original box to send it? Link to comment Share on other sites More sharing options...
kee23 Posted March 1, 2013 Author Share Posted March 1, 2013 do i just send the whole box with screws and extra parts etc or just a cooler itself? Link to comment Share on other sites More sharing options...
peanutz94 Posted March 1, 2013 Share Posted March 1, 2013 You send everything! I would also use a seperate box to place it in so it doesn't get damaged and rejected upon delivery Link to comment Share on other sites More sharing options...
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