GUNNY1966 Posted March 1, 2013 Share Posted March 1, 2013 http://forum.corsair.com/v3/showthread.php?t=115383 And some have added comments about giving them a chance :laughing: R O T F L M F A O What a JOKE :!: Responding to Message Regarding Case # Message To » Corsair Technical Support Team Past Message History From Message Context Sent On You The pump on my H100i has turned purple yet the temps are fine & I cannot get it to change back & this happened after a firmware updated & a FRESH clean install on a NEW SYSTEM BUILD! After reading the forums, I founds the firmware has issues! Is there a fix for this or do I need to throw this H100i in the trash & get a REAL sealed cooling system cooler! Mad, YOU BET! Not even a couple of months old & this kind of trouble! WHAT IS THE FIX or IS THERE ONE? 2/9/2013 11:08:33 AM <-------------------- Technical Support Sounds like the LED went out. Sorry to hear that. If you are within the return policy of your reseller then my suggestion is to get the unit replaced through them and take advantage of their return policy, it's probably faster and free shipping to send back, otherwise you can process this via our RMA process. Thanks 2/13/2013 11:42:20 AM Technical Support TS Has advised the client to request an RMA 2/13/2013 11:42:22 AM You Both the fans & the pump are alos noiesy & now the temps are running hotter than usuual! Will RMA :-) 2/14/2013 7:07:58 AM <----------------- You Is Corsair willing to cover all the associated cost of this RMA due to the H100i I have is only THREE MONTHS OLD? I purchased this unit through NewEgg & can supply you with all the information! It seems inappropriate to burden me with the cost knowing the Firmware has issues that are currently UNRESOLVED according to the Corsair Web-Site. WILL Corsair cover ALL THE ASSOCIATED COST? I feel that if this unit had been manufactured & desighned properly to begin with these issues would not happen therefore I feel It is NOT fair to the consumer to be burdened with the cost of a faulty product! Please Feel Free to reply! Thank You 2/14/2013 7:17:32 AM Technical Support I will pass this along to our customer service. They will get back to you regarding this matter. Thanks 2/14/2013 5:20:40 PM Technical Support Hi , Thank you for your reply. Please provide us your complete address and phone number for us to update your request. We can cover shipping both ways for this request, we will arrange a Call Tag/Pick up from UPS once the RMA Number generates. Let us know if you have any questions. Thank you for choosing Corsair and have a great day! Best Regards, RMA Support 2/21/2013 5:34:36 PM You The H100i unit has been completly removed & re-box just like the day I recieved it & is ready to be shipped. I placed it into the origional box & have also put it in a NewEgg box to be shipped to Corsair. Please Reply with the following steps to send for the RMA! Thank You 2/23/2013 5:43:39 AM You Just how long does it take to generate a RMA number? My system has already been down a week now! VERY UPSET is a understatement at this time in the matter! 2/25/2013 5:41:57 PM Currently Responding to Message » Hi, Thank you for your reply. Please provide us your complete address and phone number for us to update your request. We can cover shipping both ways for this request, we will arrange a Call Tag/Pick up from UPS once the RMA Number generates. Let us know if you have any questions. Thank you for choosing Corsair and have a great day! Best Regards, RMA Support So how much time in a MONTH does it take to get a RMA# ??????? I got a idea :!: For those interested in making RMA's with Corsair I WARN YOU, the service thus far TOTALLY SUCKS :!: NOW if you didn't like how I blimished their so called reputation, the PROOF is RIGHT HERE before your eye's:!: :wtfman: UNBELIEVEABLE :wtfman: Link to comment Share on other sites More sharing options...
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