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Status of RMA 5620650?


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Hi there, I received the RMA and shipped the defective product (desktop RAM) back to the address on the RMA label.


According to the post office tracking number, it was delivered on Friday Feb 22nd at about 1 PM.


I went to the RMA status and it still indicated that the defective product was not received.


I am concerned about this given the cost to me to ship the product.


Could you please look into this at let me know if the product has been received.


Thank you.

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  • Corsair Employees
I am sorry but it does not show it was received in the system just yet I would suggest calling our customer service by phone and provide them the POD and they can look into that. The number is listed under contact on the main site.
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  • 2 weeks later...

Hi RAM Guy,


I called customer service and I just received the replacement kit yesterday.


I then inserted these two 4 GB modules into slots #2 and #4 in my Gigabyte GA-Z77X-UD5H motherboard. I was already using two 4 GB modules of Corsair Vengeance so I should have 16 GB total. I inserted the modules and when I powered on the PC, it wouldn't post and would keep going in a on-off loop.


I moved the the four modules around to different slots and each time, no POST.


I then used three modules into slots 1, 3, 4 on the mb and it would POST. It appeared that each time I put a module into slot 2 on the mb, the PC wouldn't POST.


I suspected a m/b problem so I took the PC back to the retailer (Memory Express) and they then told me that I was having problems because the versions of my 4 GB modules were different. The existing kit is version 7.XX and the one I received back from Corsair is version 8.XX. This is despite both kits having the same part #: CMZ8GX3M2A1600C9B.


I suggested to the retailer that even if that was the case, why can I run 3 modules in slots 1, 3 and 4 and get the PC to POST and recognize 12 GB of memory.


Sorry for the long story, but I would like to know if Vengeance memory with the same part #, could be incompatible with each other because the version #'s (printed on the module) are different?


I kind of feel that I'm getting a bit of a run-around on this so I thought the manufacturer could clear this up for me.


Thanks again.

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  • Corsair Employees

I am sorry but we do not suggest or support mixing sets of memory like this.

It would be to ask our customer service if it is possible to replace both sets of modules for one set that is the density you need. or ask the reseller to return these and purchase a set that is the density you want to run int hat system.

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