mj23wizards Posted February 11, 2013 Share Posted February 11, 2013 are new PWM fans available? Link to comment Share on other sites More sharing options...
Toasted Posted February 12, 2013 Share Posted February 12, 2013 Request an RMA and tell them that your H80i/H100i cooler has the high pitched noise. Link to comment Share on other sites More sharing options...
mj23wizards Posted February 12, 2013 Author Share Posted February 12, 2013 Corsair Technical Support has sent you a message regarding Case #5613429 This is the only mail arrived. I checked RMA status but nothing found... ? I've got the high pitch noise. I hope that someone let me know what to do Link to comment Share on other sites More sharing options...
mj23wizards Posted February 13, 2013 Author Share Posted February 13, 2013 Corsair support on holiday? Link to comment Share on other sites More sharing options...
Pudfark Posted February 13, 2013 Share Posted February 13, 2013 If you can, call them on the phone. Link to comment Share on other sites More sharing options...
mj23wizards Posted February 13, 2013 Author Share Posted February 13, 2013 If you can, call them on the phone. I'm italian i prefer via email and i don't know if there is a costumer support here in Italy... Link to comment Share on other sites More sharing options...
peanutz94 Posted February 13, 2013 Share Posted February 13, 2013 No, the only number is in the uS. But you can instal SKYPE and make the call to the toll free number for nothing But anyway you should be able to log into your account and it should be posted in the messages. Look under "product returns" Also it may take 24hrs or so before the Corsair staff can get to your post. They will get to you! Link to comment Share on other sites More sharing options...
mj23wizards Posted February 13, 2013 Author Share Posted February 13, 2013 No, the only number is in the uS. But you can instal SKYPE and make the call to the toll free number for nothing But anyway you should be able to log into your account and it should be posted in the messages. Look under "product returns" Also it may take 24hrs or so before the Corsair staff can get to your post. They will get to you! i hope so... Ramguy is offline in these days Link to comment Share on other sites More sharing options...
mj23wizards Posted February 14, 2013 Author Share Posted February 14, 2013 i hope so... Ramguy is offline in these days still no response! over a week Link to comment Share on other sites More sharing options...
peanutz94 Posted February 14, 2013 Share Posted February 14, 2013 Ramguy is always "offline" His offline/online staus is set to "hidden" So he could be on now and you wouldn't know it. Anyway , have you checked your junk mail folder or tried to log into you account here to check on your RMA status? It really would be best if try to call the CS number if you can. Link to comment Share on other sites More sharing options...
mj23wizards Posted February 15, 2013 Author Share Posted February 15, 2013 Ramguy is always "offline" His offline/online staus is set to "hidden" So he could be on now and you wouldn't know it. Anyway , have you checked your junk mail folder or tried to log into you account here to check on your RMA status? It really would be best if try to call the CS number if you can. At last custumer service replied. Thank you Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 15, 2013 Corsair Employees Share Posted February 15, 2013 Yes, they are now available. Submit an RMA request and we can send you the new set of fans. Link to comment Share on other sites More sharing options...
mj23wizards Posted February 15, 2013 Author Share Posted February 15, 2013 Yes, they are now available. Submit an RMA request and we can send you the new set of fans. RAMGUY are you sure? This is my reply for costumer support "Dear Andrea, Thank you for contacting Corsair Customer Service. The new H100i fans are scheduled to be available by the end of February or early March. I have updated the notes on case# 5613429 to send the new fans when they become available. Regards, Justin G. Customer Service Representative 1-http://www.corsair.com/us/company/contact/ ext 0 http://www.corsair.com DISCLAIMER This e-mail message may contain confidential and privileged information and is intended only for the use of the recipient(s) named above. Do not forward this Email to others unless asked by me. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify us immediately by e-mail and delete the original message. From: Sent: Thursday, February 14, 2013 3:45 AM To: RMA Service Subject: case number:********9 I still didn't get reply Thank you for your attention the high pitch noise in h100i is still present i need you reply." Link to comment Share on other sites More sharing options...
peanutz94 Posted February 15, 2013 Share Posted February 15, 2013 Andrea, please remove your personal information from the forums. You never know who could do what with it... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 15, 2013 Corsair Employees Share Posted February 15, 2013 mj23wizards - Post your case # and I will take a look at it and see where we at on the progress. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 15, 2013 Corsair Employees Share Posted February 15, 2013 I will run this with Customer service and check with them and make sure that we are on the same page. Link to comment Share on other sites More sharing options...
Carbon Posted February 16, 2013 Share Posted February 16, 2013 Thats what I was told too. "We don't have the fans in stock yet but we can process your request so that when they are in inventory in about 2-3 weeks, we'll send you the fans." I dont mind the wait, I'm just curious to know if they're available yet or not. Great customer support by the way. Link to comment Share on other sites More sharing options...
tel911 Posted February 16, 2013 Share Posted February 16, 2013 Hi I received a reply to my RMA yesterday saying that my replacement fans would be shipped today, the only question is, as I am on firmware V1.04 do I need to upgrade to V1.05 to run the new pwm fans? Link to comment Share on other sites More sharing options...
Toasted Posted February 17, 2013 Share Posted February 17, 2013 The fans should work fine. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 19, 2013 Corsair Employees Share Posted February 19, 2013 Hi I received a reply to my RMA yesterday saying that my replacement fans would be shipped today, the only question is, as I am on firmware V1.04 do I need to upgrade to V1.05 to run the new pwm fans? Let me get in touch with our PM and make sure that this is the case. I'll get back to you regarding this. Link to comment Share on other sites More sharing options...
mj23wizards Posted February 26, 2013 Author Share Posted February 26, 2013 What does it mean that i have to unmount my fans and return them to corsair or they just send me new fans? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted February 26, 2013 Administrators Share Posted February 26, 2013 If you're referring to case 5613429 then you should have received another email stating that your new PWM fans shipped out a couple of hours ago. You do not need to send the old fans back. Link to comment Share on other sites More sharing options...
mj23wizards Posted February 26, 2013 Author Share Posted February 26, 2013 If you're referring to case 5613429 then you should have received another email stating that your new PWM fans shipped out a couple of hours ago. You do not need to send the old fans back. thank you! Link to comment Share on other sites More sharing options...
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