mkelbie Posted February 23, 2013 Share Posted February 23, 2013 I have used corsair products for many years now and everyone talks about their excellent customer service and I always agreed with anyone who recommended corsair products. I even buy my USB sticks from them. Previously I have 2 issues with corsair which was resolved to the upmost satisfaction, one issue was an old case and a clip was damaged but they sent me the whole top panel of the case in a speedy time which I thought was superb as it was only a clip that needed to be replaced. 2nd issue was my liquid cooler, 1 of the fans had liquid all around it, given it was a liquid cooler and my new PC was at risk I was advised by customer services to return to the store and they would investigate. Fortunately the liquid was just from the bearings in the fans but the reseller exchanged the full cooler and informed me its what corsair would recommend. Now those problems are all a few years ago and I have never had any issues since. I recently build a new PC and every part in the build that was manufactured by Corsair I chose so I knew I had support if required. I even got a usb stick from them for my OS/Files, that's how confident I was. Now this is where it all goes wrong, I will list my build and the faults. Corsair 800D AX1200i Rampage IV Extreme Corsair Vengeance 2133 (32GB) Neutron GTX SSD 3930K H100 Corsair Link (Cooling/Lighting) Vengeance 2000 headset SP2500 Speakers SP120/AF140 Fans. I have been emailing/posting to corsair since about November last year when I built this new pc about all the problems and all are still outstanding. The issues I have is; Corsair Link - not ready for release. Its a BETA product in my opinion and has never worked correctly since I got it. I have updated the firmware every time they have been released and slowly things have started to work but its never been working how it should. Now with Windows 8 it works even worse. SP120 fans - There is a problem with these fans buzzing when you reduce the RPM using corsair link. This has existed from day 1 and still hasn't been resolved. I have been told a fix is coming but I heard that since last year and I still have the same issue. Neutron GTX SSD - Bad sectors Vengeance 2000 - Does not work properly with Windows 8. Memory - This is my biggest problem, the Windows 8 software/driver issues you can expect but this problem is driving me mad. I have a nightmare with my system being stable using my Vengeance memory with an X79 board. It has been well documented that there is an issue with this particular memory and I have been trying since for 5 months now to get this resolved. I have been told I will hear back from RamGuy once a solution has been found but how long am I expected to wait? I have been back to the reseller who has tried during this 5 months to help me and they have said they will exchange the memory for a different brand but surely Corsair as a business would rather resolve this problem than loose a valued customer? SP2500 - This issue is not directly to blame by Corsair but I contacted them anyway as the feet/stands for the speakers were missing from my SP2500 speakers. I have said I could have missed them in the box (unlikely) or they reseller could have sold the product or had them on display and they have become lost. Either way they are missing so I was advised to contact Corsair. Upon doing this Corsair was happy to help me out but then came back to me saying they couldn't send the "feet" separately and I would have to return the whole setup for an RMA. I don't have the box and this is a large 2.1 speaker setup with a heavy SUB. The cost to ship this from the UK to Netherlands would cost me a fortune. Surely this is a waste of resources for both myself and corsair. I hope I am not being unreasonable here with my problems but I do feel like I am having a really bad experience with Corsair and I wish to let them know to see how they respond. Its very tempting to just bite the bullet and ship anything I am having issues with back to them to replace/repair/exchange as I am not happy right now and would rather have no use of my PC for X number of days if it means that and the end of it I have fully working and stable PC. Can I RMA all items in 1 shipment as now I have wrote that it seems very tempting. SP2500 Vengeance 2000 Neutron GTX SSD 32GB Memory H100 4 x SP120 FANS Corsair Link Kit For all them products in 1 build to be having issues is astonishing!! Link to comment Share on other sites More sharing options...
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