Corsair Complaint

[mkelbie]

I have used corsair products for many years now and everyone talks about their excellent customer service and I always agreed with anyone who recommended corsair products. I even buy my USB sticks from them.

 

Previously I have 2 issues with corsair which was resolved to the upmost satisfaction, one issue was an old case and a clip was damaged but they sent me the whole top panel of the case in a speedy time which I thought was superb as it was only a clip that needed to be replaced.

 

2nd issue was my liquid cooler, 1 of the fans had liquid all around it, given it was a liquid cooler and my new PC was at risk I was advised by customer services to return to the store and they would investigate. Fortunately the liquid was just from the bearings in the fans but the reseller exchanged the full cooler and informed me its what corsair would recommend.

 

Now those problems are all a few years ago and I have never had any issues since.

 

I recently build a new PC and every part in the build that was manufactured by Corsair I chose so I knew I had support if required. I even got a usb stick from them for my OS/Files, that's how confident I was.

 

Now this is where it all goes wrong, I will list my build and the faults.

 

Corsair 800D

AX1200i

Rampage IV Extreme

Corsair Vengeance 2133 (32GB)

Neutron GTX SSD

3930K

H100

Corsair Link (Cooling/Lighting)

Vengeance 2000 headset

SP2500 Speakers

SP120/AF140 Fans.

 

I have been emailing/posting to corsair since about November last year when I built this new pc about all the problems and all are still outstanding.

 

The issues I have is;

 

Corsair Link - not ready for release. Its a BETA product in my opinion and has never worked correctly since I got it. I have updated the firmware every time they have been released and slowly things have started to work but its never been working how it should. Now with Windows 8 it works even worse.

 

SP120 fans - There is a problem with these fans buzzing when you reduce the RPM using corsair link. This has existed from day 1 and still hasn't been resolved. I have been told a fix is coming but I heard that since last year and I still have the same issue.

 

Neutron GTX SSD - Bad sectors

 

Vengeance 2000 - Does not work properly with Windows 8.

 

Memory - This is my biggest problem, the Windows 8 software/driver issues you can expect but this problem is driving me mad. I have a nightmare with my system being stable using my Vengeance memory with an X79 board. It has been well documented that there is an issue with this particular memory and I have been trying since for 5 months now to get this resolved. I have been told I will hear back from RamGuy once a solution has been found but how long am I expected to wait? I have been back to the reseller who has tried during this 5 months to help me and they have said they will exchange the memory for a different brand but surely Corsair as a business would rather resolve this problem than loose a valued customer?

 

SP2500 - This issue is not directly to blame by Corsair but I contacted them anyway as the feet/stands for the speakers were missing from my SP2500 speakers. I have said I could have missed them in the box (unlikely) or they reseller could have sold the product or had them on display and they have become lost. Either way they are missing so I was advised to contact Corsair. Upon doing this Corsair was happy to help me out but then came back to me saying they couldn't send the "feet" separately and I would have to return the whole setup for an RMA. I don't have the box and this is a large 2.1 speaker setup with a heavy SUB. The cost to ship this from the UK to Netherlands would cost me a fortune. Surely this is a waste of resources for both myself and corsair.

 

 

I hope I am not being unreasonable here with my problems but I do feel like I am having a really bad experience with Corsair and I wish to let them know to see how they respond.

 

Its very tempting to just bite the bullet and ship anything I am having issues with back to them to replace/repair/exchange as I am not happy right now and would rather have no use of my PC for X number of days if it means that and the end of it I have fully working and stable PC.

 

 

Can I RMA all items in 1 shipment as now I have wrote that it seems very tempting.

 

SP2500

Vengeance 2000

Neutron GTX SSD

32GB Memory

H100

4 x SP120 FANS

Corsair Link Kit

 

For all them products in 1 build to be having issues is astonishing!!

[mkelbie]

http://forum.corsair.com/v3/showthread.php?t=115778

 

I posted this comment to highlight how long I have been having issues with certain products I own from Corsair. I have opened cases and exchanged emails so now I wish to return all the products I have issues with.

 

In doing this I hope I can be sent either replacement working parts, fully working repaired parts or a refund of monies paid.

 

I want to return

 

H100

SP120 Fans

Corsair Link

Neutron GTX SSD Drives

Vengeance 2000 Headset

SP2500 Speakers

Vengeance 2133 Memory

 

 

It is going to expensive for me to ship these items but I feel it's got to a point where something needs to be done as its gone on for far too long.

 

Can someone please look into this for me and advise on how I can return these items and how long this process will take as my PC will be unusable with the loss of them.

 

Thanks

[mkelbie]

I have read corsair can provide pre paid labels in the US. Is this not something that can be done in the UK since I need to post items to another Country which are heavy and faulty.

[Synthohol]

please call customer service and use SKYPE on Monday during business hours and ask for Ram Guy personally, all the issues you have pointed out in the other thread need to be addressed one by one with Ram Guy. honestly i don't see any way this can be addressed to your satisfaction on the forum.

[Synthohol]

please call customer service and use SKYPE on Monday during business hours and ask for Ram Guy personally, all the issues you have pointed out need to be addressed one by one with Ram Guy. honestly i don't see any way this can be addressed to your satisfaction on the forum.

[mkelbie]

I am planning on phoning them on Monday.

 

I was hoping other people could advise on best way to log a complaint and if anyone else has similar issues with any of the items listed.

 

I know many people have issues with buzzing fans but memory issues I have only seen on asus forums people stating that the vengeance should be avoided with x79.

 

I will ask for RamGuy but he pointed me to customer services and they have told me speak to RamGuy so it has been difficult but hopefully a telephone call will clear up the confusion

[Synthohol]

if you get his voicemail leave you name and phone number, he will call you back.

I was hoping other people could advise on best way to log a complaint and if anyone else has similar issues with any of the items listed.

i would really speak to Ram Guy about this, not solicit advice on the forum only because the likelihood of 8 products failing at once beats astronomical odds. one of your concerns is a product not working under Windows 8, the specs do not include Windows 8 as compatible (yet) however there may be a non published work-around he can have you try? im just guessing here on that but RG has pulled rabbits out of hats in the past so really its best if you address everything directly with him IMHO.

 

I wish you luck and I hope everything gets worked out to your satisfaction.

[mkelbie]

if you get his voicemail leave you name and phone number, he will call you back.

i would really speak to Ram Guy about this, not solicit advice on the forum only because the likelihood of 8 products failing at once beats astronomical odds. one of your concerns is a product not working under Windows 8, the specs do not include Windows 8 as compatible (yet) however there may be a non published work-around he can have you try? im just guessing here on that but RG has pulled rabbits out of hats in the past so really its best if you address everything directly with him IMHO.

 

I wish you luck and I hope everything gets worked out to your satisfaction.

 

I admit the odds are really high but they all didn't happen at once.

 

Its been one after the other over a 5month period.

 

The H100 is not working properly which could be the link node, like wise the fans have a buzzing noise which again could be the node not the fans. The headset works on Windows 7 and 8 but its not fully supported on Windows 8 and I also have issues with it not connecting properly.

 

I guess I am just frustrated and now wish to just return everything to get fixed as I feel I have waited long enough for the fixes. Its the memory problems that has got me to this as that was the 1st problem I raised with Corsair. The rest I was told a fix was coming so its just now prompted me to say I am no longer waiting for these "fixes"

 

Thanks for your input, I will contact RamGuy tomorrow and hopefully he can assist.

[peanutz94]

Memory - This is my biggest problem, the Windows 8 software/driver issues you can expect but this problem is driving me mad. I have a nightmare with my system being stable using my Vengeance memory with an X79 board. It has been well documented that there is an issue with this particular memory and I have been trying since for 5 months now to get this resolved. I have been told I will hear back from RamGuy once a solution has been found but how long am I expected to wait? I have been back to the reseller who has tried during this 5 months to help me and they have said they will exchange the memory for a different brand but surely Corsair as a business would rather resolve this problem than loose a valued customer?

Where did you see that this was "well documented" there has been nothing posted here in the forums other than the ocasional failure. But no major problems.

Got a link to this information?

[RAM GUY]

There is no known issues on our memory with the Intel X79 Chipset in fact we helped Intel in development of this chipset. Have we replaced the modules for you yet and what exactly is the problem only that the system is not stable?

[mkelbie]

Its not the X79 as a whole, I believe its just Asus boards. Either way someone called Justin and someone in Tech Support has resolved it for me.

 

The issues I had was the system would lock up and freeze and the error when I took the machine to the reseller was related to something along the lines of when they system is looking for something its stored in the ram it was no longer there. If you look on Asus forums its been explained to me its a common issue and its recommended to avoid the vengeance memory.

 

I will be without my machine for 5-7 days but everything is being resolved now and I have someone dealing with the RMA. I may even be getting a prepaid postage label so I am more than satisfied with the result.

 

I wish I would of just phoned customer services in the 1st place but now I know you can use Skype and ring from the UK I would recommend it to anyone who is having unorthodox issues like myself.

 

Thanks for your emails though RamGuy, I know you have been extremely patient with me but I have just been having a nightmare.

 

I am returning the items needed to be returned and hopefully everything else they're will be a fix coming soon. With the memory issue now being resolved I am more than happy to wait for any software/firmware issues to come.

 

 

Thanks

[RAM GUY]

Okay well there is no issue with our memory on any ASUS MB, that sounds like someone is taking an easy way out. We are one of the largest memory manufacturers for channel memory. There was an issue with some of the early Dominator parts where the SPD was miss programmed but Vengeance was never an issue.

And Justin is not in Tech support so I assume it was our customer service that you spoke with and they are replacing the modules for you?

[mkelbie]

Okay well there is no issue with our memory on any ASUS MB, that sounds like someone is taking an easy way out. We are one of the largest memory manufacturers for channel memory. There was an issue with some of the early Dominator parts where the SPD was miss programmed but Vengeance was never an issue.

And Justin is not in Tech support so I assume it was our customer service that you spoke with and they are replacing the modules for you?

 

What do you mean by "taking the easy way out"

 

I spoke to 3 different people and the duration of the call was 40 minutes. I spoke to customer service 1st who transferred me to tech and after a chat with them they said speak to customer services and arrange an RMA and see if they can arrange a pre paid postage to return the speakers. The tech also said a fix for the fans is coming in the next few weeks. I was transferred back to customer services and now I am waiting for a RMA to be set up which is with Justin I think.

[mkelbie]

Where did you see that this was "well documented" there has been nothing posted here in the forums other than the ocasional failure. But no major problems.

Got a link to this information?

 

http://rog.asus.com/forum/showthread.php?25558-UNSTABLE-X79-PC-Help-Advice-Finding-Fault&p=187484#post187484

Let it finish doing what it is doing, but yeah there have been a few thousand posts about X79 and Vengeance DDR3 ram not playing nice. Actually it is more the IMC of the CPU than the ram I suspect. The Vengeance RAM plays real nice with Z77

That's a quote from an Asus ROG moderator regarding my Asus Rampage IV Extreme

[RAM GUY]

mkelbie,

First I am sorry but we are mixing a few different issues here:

The tech also said a fix for the fans is coming in the next few weeks. I was transferred back to customer services and now I am waiting for a RMA to be set up which is with Justin I think.

That was about the Fan noise on the cooler correct?

If so we just posted a new Firmware for the H80i and H100i cooler that with the new fans will take care of the noise issue with the fans if the Firmware alone does not solve it.

 

And I am not sure what you mean by speaker issue but if you have spoken with our tech support and we have came to a resolution there is no need to rehash it here.

 

Let it finish doing what it is doing, but yeah there have been a few thousand posts about X79 and Vengeance DDR3 ram not playing nice. Actually it is more the IMC of the CPU than the ram I suspect. The Vengeance RAM plays real nice with Z77

Your statement that ASUS stated there was an issue with our memory was what I replying to and with what you post from the ASUS Forum it seems to confirm what I was saying.

 

You have been working with our customer service and I am sure they will do their best to help you but if you have any issue please let them know and they will get you with one of our Tech support persons and we will do our best to help you.