mr_bzr Posted February 22, 2013 Share Posted February 22, 2013 Hey, As title suggests, ordered brand new K60 keyboard on Feb 18th. Received today Feb 22nd. Brilliant shipping and service, however the plastic stand off feet at the bottom of the keyboard. The bottom right hand corner one it has the number 4 engraved on it (underneath number pad 0 key) is defective, it is very floppy and loose. All the others feel springy and click either open or closed position. This one simply flops around. The clip itself looks stupidly simple to replace, my case number is: 5656106 My original order number is 100033395. If you guys need to look up my details. Was wondering if its possible simply to mail me a new plastic clip to replace myself instead of doing the whole shipping back and forth business. I live in Adelaide, Australia and international shipping to send the keyboard back would be the same price as buying a new keyboard. Regards, Michael Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 22, 2013 Corsair Employees Share Posted February 22, 2013 I replied to your ticket. Link to comment Share on other sites More sharing options...
mr_bzr Posted February 22, 2013 Author Share Posted February 22, 2013 Done, thanks heaps. I put NA for lot number and SN as I didn't know if these were applicable or not. BTW i ordered a pair of vengeance 2000 and M95 as well as part of my buy. I forgot to order the alternative ear pads. If I ring customer service am I able to purchase a pair of the leatherette ear covers and they can throw it in as part of the same shipping package? Please advise, Michael Link to comment Share on other sites More sharing options...
Toasted Posted February 23, 2013 Share Posted February 23, 2013 It might work if you have the order numbers. You can use Skype to call Corsair customer service using their toll-free number. They are closed on the weekends. Link to comment Share on other sites More sharing options...
mr_bzr Posted February 26, 2013 Author Share Posted February 26, 2013 Hey RAM guy, any word on the RMA? Tracking number or anything? I followed the instructions and ignored the e-mail saying to post anything back. If you could e-mail me an update or something that would be pretty awesome cheers. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 26, 2013 Corsair Employees Share Posted February 26, 2013 Thanks for the update MR_BZR, I replied to your ticket. Link to comment Share on other sites More sharing options...
mr_bzr Posted February 26, 2013 Author Share Posted February 26, 2013 i have ordered ear cups locally. there was a sale at local supplier. Was much easier and simpler this way haha. So please simply proceed to send the replacement parts. :) edit:i called customer support, the lady said they were still waiting for me to return the whole keyboard. i explained tovthem that ramguy from forums told me to ignore return instructions as you were just going to send me the replacement tilters. this seemed to have confused her a little. was hoping if you could check in on tehings make sure the ball is rolling. when i login to corsair website to check rma status it also says awaiting receipt of keyboard. thanks for all your help ramguy Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 27, 2013 Corsair Employees Share Posted February 27, 2013 Not a problem, I'll take care of it for you. Link to comment Share on other sites More sharing options...
mr_bzr Posted February 28, 2013 Author Share Posted February 28, 2013 cool. thanks again do i get a confirmation email with tracking or anything? cheers. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 28, 2013 Corsair Employees Share Posted February 28, 2013 I sent it to you as a spare part so it may take a day or two to get it out. I don't know if you'll get a tracking number though. Link to comment Share on other sites More sharing options...
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