ZioZeb Posted February 20, 2013 Share Posted February 20, 2013 Hi all, about my rma, can i know approximately when new fans will be shipped? TY!! Link to comment Share on other sites More sharing options...
peanutz94 Posted February 21, 2013 Share Posted February 21, 2013 It would be best to call CS and ask them for an update. You can find the number on the main website page under company.contact at the bottom or top of the page. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 22, 2013 Corsair Employees Share Posted February 22, 2013 I am looking into it right now, trying to get an update from our customer service. Link to comment Share on other sites More sharing options...
ZioZeb Posted February 22, 2013 Author Share Posted February 22, 2013 Thank you, RamGuy!! I take this opportunity to wish everyone a wonderful weekend! I am looking into it right now, trying to get an update from our customer service. Link to comment Share on other sites More sharing options...
ZioZeb Posted February 27, 2013 Author Share Posted February 27, 2013 Hi, I received the RMA today, with UPS, and for this i say thank you! But in the box there is only one fan, and not two. Is it normal? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted February 27, 2013 Administrators Share Posted February 27, 2013 I've sent in a request about this. FYI, you don't have to post on the forum if you've already updated your case :D: Link to comment Share on other sites More sharing options...
ZioZeb Posted February 27, 2013 Author Share Posted February 27, 2013 Oh, sorry.... :( BTW, thank you again! Link to comment Share on other sites More sharing options...
ZioZeb Posted March 1, 2013 Author Share Posted March 1, 2013 News from CS? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted March 1, 2013 Administrators Share Posted March 1, 2013 It looks like they're ordering another fan. Link to comment Share on other sites More sharing options...
ZioZeb Posted March 5, 2013 Author Share Posted March 5, 2013 News from CS? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 5, 2013 Corsair Employees Share Posted March 5, 2013 Check your case #, customer service has sent out a message. Just reply there, we can take it from there. Link to comment Share on other sites More sharing options...
ZioZeb Posted March 12, 2013 Author Share Posted March 12, 2013 New driver is ready and work fine with win8 64bit. The bugs of hdd/sdd access and the usb drive remove are resolt. Now i'm waiting for the other fan yet. A question: with new software, i need to update the firmware of H100i for pwm fans? Thanks!! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 13, 2013 Corsair Employees Share Posted March 13, 2013 New driver is ready and work fine with win8 64bit. The bugs of hdd/sdd access and the usb drive remove are resolt. Now i'm waiting for the other fan yet. A question: with new software, i need to update the firmware of H100i for pwm fans? That's great news. Glad to hear that the new version of the SW worked out for you. Yes, you should update the FW to 1.05 when using the PWM fans. Link to comment Share on other sites More sharing options...
ZioZeb Posted March 13, 2013 Author Share Posted March 13, 2013 Thank you, RamGuy!! Only a question: I said that with the new software all works fine .... everything except the case fan control with the corsair cooling node. From what can depend? Link to comment Share on other sites More sharing options...
Toasted Posted March 14, 2013 Share Posted March 14, 2013 Do the fans slow to the RPM then go back to max? If so, change the RPMs to a higher value until it doesn't do it. Link to comment Share on other sites More sharing options...
ZioZeb Posted March 14, 2013 Author Share Posted March 14, 2013 The case fans, that are connected to the cooling node, work perfectly if i choose a profile among Quite, Balanced or Performance. Idem if i choose between Fixed Rpm or %. The fans not responding if i choose Custom Curve, linked at liquid coolant temp, or cpu temp. I read in another thread that someone solved this issue with new firmware 1.0.5 (i have 1.0.4, i'm waiting for PWM fans). Link to comment Share on other sites More sharing options...
ZioZeb Posted March 18, 2013 Author Share Posted March 18, 2013 Hi guys, now is more than a month that i open this rma. I said repeatedly that i have received only one fan, and i'm waiting for the other. Maybe you need a prove? Look at the pics... I think Corsair is the best brand in pc products (my pc is almost all corsair brand), but in this case the cs is not at the height of his fame. PS: sorry for my english....... Link to comment Share on other sites More sharing options...
ZioZeb Posted March 19, 2013 Author Share Posted March 19, 2013 I only want to know when u can send to me the other fan..... i only want an answer. I'm sorry to open another thread, but being ignored is one thing that disturbs me. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 19, 2013 Corsair Employees Share Posted March 19, 2013 ZioZeb - I've just sent you a message on your case # regarding the second fan. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 20, 2013 Corsair Employees Share Posted March 20, 2013 Your 2nd has been shipped. I thought, I replied to you already in our web support. Anyway, the fan has been shipped, you should get a tracking info momentarily. Link to comment Share on other sites More sharing options...
ZioZeb Posted March 20, 2013 Author Share Posted March 20, 2013 At the moment, i have not a tracking number or a communication on this..... btw, i say thank you, RamGuy! I hope to enjoy my h100i fully operational. Link to comment Share on other sites More sharing options...
soundbloke Posted March 20, 2013 Share Posted March 20, 2013 Don't mean to hijack this thread, but just wanted to chime in that from my personal experience, getting on the phone with Customer Support (if you're able to do this) appears to be the quickest method to resolve these RMA delay issues. I had emailed Corsair about the all too familiar problems with the H100i fans on the 8th of March, and their response was pleasingly swift, with an RMA issued that very day, after I had filled out the RMA form and emailed haroldn re the form's completion as instructed. However, did get a mite impatient when trying to follow up with email inquiries re the status of the RMA, which seemed after that point to have been stuck with the infamous "Defective Parts Not Yet Received" message and a whole bunch of "N/A"s, as didn't hear anything back from Corsair... Most recent email inquiry (18 Mar) did get an automated reply that haroldn would be out of the office until the 25th... So, picked up the phone yesterday (19th), explained the situation to the CS rep who courteously apologised for the delay/miscommunications, and lo & behold, the replacement fans were shipped out to me that very evening, via UPS 3-day select! Thanks Corsair for taking care of this particular customer, and good to see that ZioZeb's long, long wait's finally (apparently) over... :) Link to comment Share on other sites More sharing options...
ZioZeb Posted March 20, 2013 Author Share Posted March 20, 2013 I believe in your every word, soundbloke. Unfortunately, I have some difficulty speaking in English (and even a bit to write, in truth ... thank God there is bing translator!) Anyway, thanks for your intervention. I'm sure everything will work out the best. Link to comment Share on other sites More sharing options...
ZioZeb Posted March 21, 2013 Author Share Posted March 21, 2013 Your 2nd has been shipped. I thought, I replied to you already in our web support. Anyway, the fan has been shipped, you should get a tracking info momentarily. But.... the fan??? :(: Link to comment Share on other sites More sharing options...
ZioZeb Posted March 22, 2013 Author Share Posted March 22, 2013 And the fun is arrived today!!! :D: Ty, RamGuy...... but now...... i have to install new firmware 1.0.5..... and than the new fans...... ....i'm afraid..... ;): Link to comment Share on other sites More sharing options...
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