matt_cb Posted February 20, 2013 Share Posted February 20, 2013 Last month (January), I had sent my vengeance m90 gaming mouse that has a faulty mouse wheel. Everything still functions well except the non-responsive mousewheel. So I asked for an RMA and the corsair guys gave me a replacement a week after I sent my mouse. unfortunately, the one they sent me is dead right out of the box. Now I've already sent a couple of RMA requests but I am not getting any confirmation e-mail that the RMA dept has received my request (isn't that automated?). Is the RMA dept network offline? Also, would corsair send me another mouse without sending the dead one back? I've suggested in my RMA request that I could send them a picture with the mouse cord cut and manually signed (For credibility), just to avoid the cost of sending the mouse back. I'm from PH and the shipping costs around 20USD (A third of the cost of the unit already) thanks guys Link to comment Share on other sites More sharing options...
Synthohol Posted February 20, 2013 Share Posted February 20, 2013 it may best for you to call them by phone. You can call the toll free number listed under Contact on the main site using skype to make the call for free Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 20, 2013 Corsair Employee Share Posted February 20, 2013 Or what was the RMA# and I will have them contact you? Link to comment Share on other sites More sharing options...
matt_cb Posted February 20, 2013 Author Share Posted February 20, 2013 @RAMGUY Hi, the original RMA request that went smooth but gave me a dead unit out of the box is 5402120. The other request I made that I managed to note down is 5637906 (I was expecting the first request to be automatically sent to my email so I didn't bother keeping the RMA number). Not sure if this helps, your office at Hongkong was the address where I sent the mouse (with faulty wheel). Thanks! @Synthohol I should follow their office hours right? Or do they accept calls 24/7? Thanks! Link to comment Share on other sites More sharing options...
Synthohol Posted February 21, 2013 Share Posted February 21, 2013 Their hours of operation are M-F, 7:30 AM to 5:30 PM (Pacific Standard Time). Link to comment Share on other sites More sharing options...
matt_cb Posted February 21, 2013 Author Share Posted February 21, 2013 Just missed their office hours. Hope they respond within the week. I keep checking my Mail and still nobody from corsair is sending me any affirmation :( Link to comment Share on other sites More sharing options...
Synthohol Posted February 21, 2013 Share Posted February 21, 2013 double check your junk folder. Link to comment Share on other sites More sharing options...
matt_cb Posted February 21, 2013 Author Share Posted February 21, 2013 I use Gmail and I don't think it has junk folders.. or does it? btw, I've used my gmail too during the first time I requested an RMA. Didn't have any problems. Link to comment Share on other sites More sharing options...
matt_cb Posted February 21, 2013 Author Share Posted February 21, 2013 Seen the spam folders for Gmail. It's empty. So I guess, my RMA request hasn't been received by the system. Should I send another one? I've sent two already.. Link to comment Share on other sites More sharing options...
Synthohol Posted February 21, 2013 Share Posted February 21, 2013 it would be best to call them but post your latest case# again in the meantime.thanks. Link to comment Share on other sites More sharing options...
matt_cb Posted February 22, 2013 Author Share Posted February 22, 2013 CASE NUMBER: 5637906 I'd been sent an e-mail and they've given me a link to an RMA request. Haven't filled out the request form because I need to enter some serials and lot codes (mouse is not with me at the moment). Hope this RMA request will not make me send the defective one to them :( Thanks for the replies guys (Synthohol and RAM GUY). Will update when something happens. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted February 22, 2013 Administrators Share Posted February 22, 2013 I don't believe it has a serial or lot number. I don't see one on my M90. I helped you with the first ticket. Check your email for more information and you should be good to go. Link to comment Share on other sites More sharing options...
matt_cb Posted February 22, 2013 Author Share Posted February 22, 2013 @technobeard your RMA has been approved. I'll request a shipping label for you since this is your 2nd RMA. does this mean corsair will handle the cost of retrieving the defective mouse from me? Thanks for the help Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 25, 2013 Corsair Employee Share Posted February 25, 2013 That request would have to be made to our customer service but I would suggest calling them by phone tomorrow after 7:30 AM Pacific Time and I am sure they will take care of you. You can call the toll free number listed under contact on the main site and if you are out side the USA you can call using SKYPE and it will be a free call. Link to comment Share on other sites More sharing options...
matt_cb Posted February 28, 2013 Author Share Posted February 28, 2013 @RAM GUY Wilco. haven't called them yet because I've said I will wait for the Prepaid shipping label requested for me. It was supposed to be e-mailed to me within 2-3 business days. It's been 4 days so I think it's best to call for a follow up. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 28, 2013 Corsair Employee Share Posted February 28, 2013 Yes please call them tomorrow after 7:30 AM Pacific Time and I am sure they will take care of you. Link to comment Share on other sites More sharing options...
matt_cb Posted March 14, 2013 Author Share Posted March 14, 2013 doing some thread necromancy here because I am facing new issues.. :( the local UPS here is charging me for a Courier Inspection fee even though corsair has a provided me a prepaid shipping label. :( and it costs a few USD shy of the shipping fee I paid the last time around.. Would calling corsair thru skype give me alternatives or should I just forget about this warranty altogether? I was hoping corsair would provide me with a different courier service that has no red tape. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 14, 2013 Corsair Employee Share Posted March 14, 2013 I am sorry about that, and yes please contact our customer service there are no other charges normally but some countries may have other fees that are not included but our customer service should be able to help with that. I did send them a message for you and asked them to look into this and contact you. Link to comment Share on other sites More sharing options...
matt_cb Posted March 18, 2013 Author Share Posted March 18, 2013 @RAM GUY thanks bud. Corsair has e-mailed me again. I think I should call again to follow up on this issue. good thing I'm semi-nocturnal. :P Link to comment Share on other sites More sharing options...
matt_cb Posted April 17, 2013 Author Share Posted April 17, 2013 I'll play necro and revive this thread again, was just wondering why does corsair need the actual defective unit returned? Could I just do something like cut the cord or even destroy the mouse if they need proof that I would not try and fix the mouse? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 18, 2013 Corsair Employee Share Posted April 18, 2013 I am sorry but that is standard before something can be replaced we will need to have the defective unit back. It helps us review the failures and prevent them in the future. Link to comment Share on other sites More sharing options...
matt_cb Posted April 19, 2013 Author Share Posted April 19, 2013 oh I see. Thanks for that information. Link to comment Share on other sites More sharing options...
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