AluminumHaste Posted February 18, 2013 Share Posted February 18, 2013 This is my third M60 now, and while this doesn't have the rattling middle mouse button as bad as the others, this one has now developed a problem in which the mouse will stop tracking. The buttons all continue to work, but it won't start tracking until I unplug the USB cord and plug it back in. I can use the same port or a different one. It was only happening on my home computer but now it's happening at my work computers also. I've tested it on the following computers: Alienware M17x R1 laptop 4 Desktops, (2 Windows 7 64bit, 1 Windows 7 32bit, 1 Windows XP) They have all exhibited this behaviour. Do I need to RMA or should I just not bother and go back to Logitech? I'm so disheartened with this product, it's amazing, but this has been an ongoing headache. Link to comment Share on other sites More sharing options...
AluminumHaste Posted February 18, 2013 Author Share Posted February 18, 2013 Things I've done: Reflashed firmware several times. Deleted profiles on mice and reset default profile. Changed DPI, Lift height, Poll Rate. Used every single USB port on all machines. Tried with software installed and without software installed. Tried in safe mode, on 2 computers, but because the issue sometimes takes forever to present itself, I can't waste any more time on this. Link to comment Share on other sites More sharing options...
AluminumHaste Posted February 18, 2013 Author Share Posted February 18, 2013 This mouse is basically unusable, I just finished playing a game of QuakeLive where it stopped tracking 5 times in 2 rounds. That's 5 times in less then 2 minutes! And now my mouse wheel is squeaking when I scroll it WTF?!?! I don't think I'll ever be recommending a Corsair product to anyone, ever again. Link to comment Share on other sites More sharing options...
Toasted Posted February 18, 2013 Share Posted February 18, 2013 Do you have the latest BIOS and chipset drivers? Have you tried changing your USB power settings? Link to comment Share on other sites More sharing options...
AluminumHaste Posted February 18, 2013 Author Share Posted February 18, 2013 Yes I do. As I said it happens on 5 different computers so far. Link to comment Share on other sites More sharing options...
Toasted Posted February 19, 2013 Share Posted February 19, 2013 It sounds like the M60 is faulty. Request an RMA to replace the M60. If this has been your 3rd replacement via Corsair, i'd suggest you contact customer service via phone and tell them that your third replacement unit is faulty. You can call them via Skype using their Toll-free number. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 19, 2013 Corsair Employees Share Posted February 19, 2013 Request a RMA Aluminium and give me your case number. I'll take care of it for you. Link to comment Share on other sites More sharing options...
AluminumHaste Posted February 21, 2013 Author Share Posted February 21, 2013 Sorry there's something wrong with this forum, I'm subscribed to this thread, and it's set to immediate email when there's a response, but I'm not getting notifications. Link to comment Share on other sites More sharing options...
AluminumHaste Posted February 21, 2013 Author Share Posted February 21, 2013 Here is the case number: 5652324 I was wondering if I could pay the difference up to the M65 instead of getting another M60? Also I would request an Advanced RMA as usual. Link to comment Share on other sites More sharing options...
AluminumHaste Posted February 21, 2013 Author Share Posted February 21, 2013 I wasn't sure if the ticket was actually created so I did it again: 5652462 Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 21, 2013 Corsair Employees Share Posted February 21, 2013 I replied to your ticket 5652324. You can reply back me with that. I'll close the second ticket you made. Link to comment Share on other sites More sharing options...
AluminumHaste Posted February 21, 2013 Author Share Posted February 21, 2013 Thank you very much, I replied to the ticket. Link to comment Share on other sites More sharing options...
AluminumHaste Posted February 21, 2013 Author Share Posted February 21, 2013 Crap looks like RMA ticket 5639876 was responded to and the RMA was accepted. I didn't see the ticket number until after I finished replying to the ticket.What should I do, please advise RAM guy Link to comment Share on other sites More sharing options...
AluminumHaste Posted February 22, 2013 Author Share Posted February 22, 2013 Ram guy? What should I do? Should I call customer service to straighten it out or can you do it? I know your busy. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 22, 2013 Corsair Employees Share Posted February 22, 2013 Wow so many tickets, haha. Ignore every ticket except 5652324. Fill out that ticket as I requested (I replied to you) and then reply back that ticket so I know you have done so. I'll take care of the rest. Link to comment Share on other sites More sharing options...
AluminumHaste Posted February 22, 2013 Author Share Posted February 22, 2013 I have responded to the ticket, thank you for your patience. Sorry about all the tickets. Link to comment Share on other sites More sharing options...
AluminumHaste Posted February 24, 2013 Author Share Posted February 24, 2013 I think I fixed the squeaking mouse wheel problem, there was some hair or something of similar consistency wrapped around the bar on the scroll wheel. After removing that the wheel stops squeaking when scrolling. However the tracking issue persists. Ramguy, I was supposed to get a call from customer service in regards to the Advanced RMA, but I never got the call. More then likely they were just busy with other orders and couldn't get to mine on time. I'll just wait til Monday. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 25, 2013 Corsair Employees Share Posted February 25, 2013 I'll have them call you today. They couldn't call you until you finished the RMA and had it updated on their system. Link to comment Share on other sites More sharing options...
AluminumHaste Posted February 26, 2013 Author Share Posted February 26, 2013 They never called yesterday. Link to comment Share on other sites More sharing options...
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