Tetra123 Posted February 12, 2013 Share Posted February 12, 2013 Hi RMA# 1286882 I have just received my replacement last Friday and it has the standard 3 pin fans and firmware 1.0.4 How do I get the new fans? Also after hours of trying I found that the link software would only work if I did not use my USB hub. Now I cannot run my printer, charge my mouse etc and use the link software at the same time. Will there be new software to resolve this as I am surprised that conflicts like this exist on new products nowadays. Link to comment Share on other sites More sharing options...
peanutz94 Posted February 12, 2013 Share Posted February 12, 2013 How do I get the new fans? Just keep an eye on the forum stickys. they are not available just yet, but once they are there will be a special RMA process set up for them for you to follow and they will replace the fans. Link to comment Share on other sites More sharing options...
Tetra123 Posted February 13, 2013 Author Share Posted February 13, 2013 The support people were great replacing the unit but I am surprised it did not come with the latest firmware and fans being only a few days ago. Will other PWM fans work on the 2nd lead and be controllable through the link software does anyone know. Link to comment Share on other sites More sharing options...
wytnyt Posted February 13, 2013 Share Posted February 13, 2013 Also after hours of trying I found that the link software would only work if I did not use my USB hub. its impossible for corsair to test every possible part and combination for compatibility once their aware of a bug they do try to fix it,unlike many company's where where what you get is what it will be. have you tried to shift your port hook ups? many times this will help. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 15, 2013 Corsair Employees Share Posted February 15, 2013 I'm still don't understand why some users said that they already received PWM fans replacement??? What's happening? You just to submit an RMA request and explain your situation. Just state in the issue description box that you are having issues with the pump having some noise. Link to comment Share on other sites More sharing options...
peanutz94 Posted February 16, 2013 Share Posted February 16, 2013 I'm still don't understand why some users said that they already received PWM fans replacement??? What's happening? As far as I know, no one has actually received replacement fans just yet. The just started taking requests or getting RMA's started and I was under the impression they were not shipping out for another couple of weeks. Can you show me a post that say they received them? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 19, 2013 Corsair Employees Share Posted February 19, 2013 There are no PWM fans that have shipped yet, they are shipping out this week. It is firt come first serve basis, if you have submitted you request a week or two weeks ago then those requests will be accommodated first. Link to comment Share on other sites More sharing options...
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