jflat06 Posted February 16, 2013 Share Posted February 16, 2013 I just received my light bar upgrade kit, and they don't appear to have been machined correctly. They slide on, but the holes do not line up properly. You can see a gallery of the hole alignment problems below: http://imgur.com/a/BaOfW What would be the correct course of action to getting this resolved? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 19, 2013 Corsair Employees Share Posted February 19, 2013 Have you tried the bar on the other direction? IE flipping it abound 180 deg? Link to comment Share on other sites More sharing options...
jflat06 Posted February 19, 2013 Author Share Posted February 19, 2013 Yes, I have tried both bars on both sticks in both directions. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 20, 2013 Corsair Employees Share Posted February 20, 2013 I am sorry about that I have been speaking with our engineering and we would like to get these replaced and see the bars that you have. Can you give me your order number, assuming that you ordered them directly from us? Link to comment Share on other sites More sharing options...
jflat06 Posted February 25, 2013 Author Share Posted February 25, 2013 Yes, I ordered directly from Corsair. Order #100033194 If it is necessary, I can ship the RAM sticks as well. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 26, 2013 Corsair Employees Share Posted February 26, 2013 No that is not needed I just tried a set here and of the several sets I tried only one was a little off like the picture you showed but I was able to make them fit by screwing them together and they fit fine after the screw started. But I will ask for another set to be sent to you. Link to comment Share on other sites More sharing options...
jflat06 Posted February 26, 2013 Author Share Posted February 26, 2013 Thank you! Should I send in my light bar kit so that you can inspect them? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 27, 2013 Corsair Employees Share Posted February 27, 2013 Yes they will or should provide you with another set of the light bars and provide you with a shipping label so we can inspect them. Link to comment Share on other sites More sharing options...
jflat06 Posted March 15, 2013 Author Share Posted March 15, 2013 Are there any updates on this? I haven't seen any sign that the new kit is being delivered. Is there any action I have to take? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 18, 2013 Corsair Employees Share Posted March 18, 2013 Please use the link on the left and start an RMA request and let me know the case number. Link to comment Share on other sites More sharing options...
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