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Carbide 500R Replacement Part


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I needed a new top for my second hand Carbide 500R (it was a floor model). I ordered a new part from Corsair, but the new one was only slightly less broken the original. I put in an RMA request a week ago and have not hurt back yet. I tried checking RMA status, and it just goes back to original form I submitted, with no status updates. What is going on?
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