sabarret Posted February 14, 2013 Share Posted February 14, 2013 I had a 2 yr old Force 120 give up the ghost on me over the weekend. I submitted a case Sunday, and the site keeps telling me the above number is wrong, and it doesn't recognize my email. Since I haven't gotten even an acknowledgement email, and it tells me it doesn't recognize my credentials, I resubmitted and I keep getting the same thing. The site says I'd be directed to a page to print a label, but I never see it. I'm getting frustrated as my system is down for the week, working on a loaner, and I haven't got the drive mailed out. I need to get this ball rolling before I'm called out of town again. Is this number valid? How do I get this drive back for service? Thanks, Scott Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted February 14, 2013 Administrators Share Posted February 14, 2013 I just looked up that case and there's literally NOTHING under case 5610946 (no name, email address, nada). Couldn't find anything under your forum email address either. Please create a new case and post your new case number here and I'll take care of it. Link to comment Share on other sites More sharing options...
sabarret Posted February 15, 2013 Author Share Posted February 15, 2013 Here is the new case number. 5627415 No idea what happened. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted February 15, 2013 Administrators Share Posted February 15, 2013 Thanks Scott. Ticket's been approved. Link to comment Share on other sites More sharing options...
sabarret Posted February 15, 2013 Author Share Posted February 15, 2013 Bingo! I appreciate the help. I'll have the unit shipped out today! Thanks again, Scott Link to comment Share on other sites More sharing options...
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