jmays253 Posted February 14, 2013 Share Posted February 14, 2013 Tracking said package was delivered 2/11/13 at 1:24 pm. My case page still says that the part has not been received, I also emailed customer support and haven't heard back. Does it normally take this long for it to be updated because it says 24 hours, or did my package actually not get there? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 14, 2013 Corsair Employees Share Posted February 14, 2013 It can take 24-48 Business hours so that is not out of line. But I would suggest calling our customer service with your POD and see if they can force the RMA through the system. The number is listed under contact on the main site. Link to comment Share on other sites More sharing options...
jmays253 Posted February 15, 2013 Author Share Posted February 15, 2013 I talked to Justin and he forwarded my email and the ticket now says: Defective Parts Received on: Defective Parts Not Yet Received Part Number Received: CMPSU-650TX Quantity Received: 1 Does this mean that it is now being processed? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 15, 2013 Corsair Employees Share Posted February 15, 2013 No I would suggest calling Justin back and he can check that for you. Link to comment Share on other sites More sharing options...
jmays253 Posted February 16, 2013 Author Share Posted February 16, 2013 Well the ticket isn't updated but I just received an email that a new psu is getting shipped to me. Scratch that the ticket is now updated. Link to comment Share on other sites More sharing options...
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