zzStejz Posted February 13, 2013 Share Posted February 13, 2013 I sent you RMA but so far I did not get a response from Corsair :/ Its for now 48 hours passed. I have high pitched sound and i need new fans. My RMA number is [Case #5610386] Help me RAM GUY please :P Ps. Cooling power is amazing :) Link to comment Share on other sites More sharing options...
Fractal Posted February 13, 2013 Share Posted February 13, 2013 I am in the same boat as you, and it seems CS doesn't know what is going on. I submitted an RMA asking about the new fans and received this response. Case #5604507 "Let's have this unit replaced. Please follow the link in email with subject "RMA Advised" and complete the RMA process. Once completed, please reply to this message. Ignore the automated RMA instructions. You don't need to send anything back to us." They want to replace the unit but I don't have to send anything back :confused: So I messaged them back, since I never received the RMA Advised link, and I also asked them to confirm that I will not need to ship my H80i to them, since I assume they will just send the fans. I get this response... "I'm sorry for the mistake. You will be sending the H80i unit back to us, but we will provide you with a prepaid shipping label. Once the RMA confirmed, please reply back to this message so we can give you the prepaid shipping label. " I really have no clue what to do at this point. :rolleyes: Link to comment Share on other sites More sharing options...
peanutz94 Posted February 13, 2013 Share Posted February 13, 2013 Guys, the RMA's will take a few days to process. Please have a little patience. They are flooded with requests for the fans now and I'm sure they will get to you ASAP. Normal RMA's take between 7-10 buisnes days to process and ship and if you are out of the US or overseas, you can safely add a few days to a week to that. Alternately, you could also call the CS toll free line and they would be able to give you an update right away. & Fractal, i really would suggest you call them to ge this sorted and see if they can offer you an advanced replacement since they changed their minds and want the unit back Link to comment Share on other sites More sharing options...
mad0house Posted February 13, 2013 Share Posted February 13, 2013 Same no response case number 5613395 Link to comment Share on other sites More sharing options...
zzStejz Posted February 14, 2013 Author Share Posted February 14, 2013 Finally, this is solved and got the answer. Thank you TechSupp again and you can close this thread. Link to comment Share on other sites More sharing options...
BNM Posted February 27, 2013 Share Posted February 27, 2013 I'm at 3 days with my case #5664677. Have not yet received a single email after submitting the ticket. This is also regarding a H100i with loud and grinding fans at firmware version 1.0.0. Link to comment Share on other sites More sharing options...
snfo Posted February 27, 2013 Share Posted February 27, 2013 Well, I have waited 4 working days Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 28, 2013 Corsair Employees Share Posted February 28, 2013 zzStejz Your RMA was shipped today by UPS Express Saver with tracking # 1z762e3r0463143219 Fractal You RMA was shipped on the 22nd UPS 3 Day Select with tracking # 1Z966E651277660887 mad0house Your RMA was shipped on the 26th by UPS Worldwide Expedited with tracking #1z762e3r0462128989. Sent to owen.haynes@gmail.com BNM We need your address so we can ship the fans to you. snfo What is your case number? Link to comment Share on other sites More sharing options...
snfo Posted February 28, 2013 Share Posted February 28, 2013 I was just saying that I waited 4 working days for the answer. Already have the new PWM fans. Link to comment Share on other sites More sharing options...
zzStejz Posted March 1, 2013 Author Share Posted March 1, 2013 So my new fans come twenty minutes ago. :) Thank you Corsair for your techSupp and have good day. I will mount them later. Thank you again ! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 5, 2013 Corsair Employees Share Posted March 5, 2013 No problem at all Link to comment Share on other sites More sharing options...
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