RMA process confuses and infuriates me

[GhoStBuSteR]

Hello!

I have watched the forums for a while now.

I have the high pitched noise coming from my cooler, the H100i.

RMA GUY told in a thread that that new fans would fix the problem.

 

However, I do not understand the RMA process. The page seems to be really buggy and awkward.

I made an RMA request and was given the case number 5613982 but

was not given a password. I did the "forgot password" -thingy and it gave me a password.

But when i enter to check for status, I only see the info I have already submitted and two buttons

labeled "send" and "cancel". I have now sent the info again.

For some reason, the password has now changed.

What am I supposed to do? :confused:

When am I supposed to get answered? :confused:

Please answer swiftly.

I will also post this topic to the customer service email address.

 

Sincerely,

Ghostbuster

[RAM GUY]

No need to double post as its against the rules, the case has been submitted and an RMA was sent to your email. As far as the pass word we do not change them it is likely that either it was auto generated when you created the case or there is some other anomaly, however, when you go to log into your case there is a link at the bottom to about forgetting your pass word.

In addition, I have asked our customer service to send you a new set of fans that should take care of that noise issue if not please let me know and we will get the whole unit replaced.

[GhoStBuSteR]

Thank you, I am grateful.

There was something shady going on with the Support page (with Firefox), but disabling addons and clearing cookies & cache helped and now I'm able to see the correct page.

[RAM GUY]

NP Please let me know if you do not hear from our customer service within 24 Hours and I will send them another message for you.