fingolimod Posted February 11, 2013 Share Posted February 11, 2013 Hello RAM guy. I am inquiring on the status for RMA # 5567887, which I believe was received on Friday 02/08/13 as per my Fedex tracking. The tech support express page does not update status for some reason. Thank you for your help. <edit> I got a hold of customer service on the phone and should wait 2-3 business days for the unit to process and be received officially in the warehouse system. I will follow up at that point. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 11, 2013 Corsair Employees Share Posted February 11, 2013 It does not show that it was received in the system yet, I would suggest calling our customer service by phone with your POD and they can expedite the RMA for you. The number is listed under contact on the main site. Link to comment Share on other sites More sharing options...
fingolimod Posted February 11, 2013 Author Share Posted February 11, 2013 With my POD? I called and spoke to a rep. Gave him my RMA number, told him the package was confirmed delivered Friday, and he advised me to give it 2-3 days. I guess I'll wait until Wednesday and if no luck I'll call them again then? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 12, 2013 Corsair Employees Share Posted February 12, 2013 POD = Proof Of Delivery! You will normally get an email once its received in the system and then another email once the Tracking information has posted. Normally with in 24-48 Hours. That would be by Tuesday Afternoon since we are closed on weekends Link to comment Share on other sites More sharing options...
fingolimod Posted February 14, 2013 Author Share Posted February 14, 2013 I contacted customer service and was told it was received and that a unit was to be shipped soon (yesterday). Any way I can get an update on what the tracking number is for said unit? (or if it's not shipped yet when I should contact service for this) I must say, service is great with you guys (thanks!), but the RMA status component of the website is atrocious. There was never once an update (not your faults, but maybe something that could be updated in the future). Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 14, 2013 Corsair Employees Share Posted February 14, 2013 I am sorry and I agree with you and we have a plan in place to fix the RMA Status notifications that will be in place with in 30 Days. But yes please give it a few hours and then call our customer service if you do not get the email notification. I did send them a message but that may take some time. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.